Quick facts
  • What we do:
    Specialist Front-of-House Provider
  • Year established:
  • Website:
  • UK locations:
  • Contact
    • Ground Floor, Cottons Centre, Cottons Lane, 47/49 Tooley Street, London, SE1 2QG

About MITIE Client Services

What is it like to work for MITIE Client Services

Debra Ward is unstoppable in achieving their vision. She leads a team that is passionate, talented and dedicated to making their vision a reality. Debra comes up with wacky and fun ways to make sure their culture is lived and breathed every day. Supported by the Senior Leadership team (nicknamed the Jockey Club), they are driven in making every one of their team members engaged, passionate and dedicated to what they do. It is this underlying principle that comes from the Managing Director that makes them unique and a great place to work.Deb and Dave's Excellence Adventure - the national tour. In the Autumn of this year, Debra Ward (Managing Director) and David Howorth (Director of Operations) hired a VW Beetle and toured the UK. Their team members work on client's sites and often do not have much contact with each other (other than our team building events or when attending training courses). The aim was to visit as many of their team members as possible - to say "thank you and well done" for the exceptional contribution they make to the company.
Three years ago they recruited one of the most highly trained Resilience experts in the world. Over the next few years, they have continued to develop themselves as committed to resilience, energy management and the personal wellbeing of their team. They developed a resilience aspect of the Revolution Academy (personal, mental, emotional and spiritual energy management), along with several TTTs and a robust and reinforced Health and Safety and DSE policy. Mitie have also have built in processes to support the team's wellbeing, such as plants in their offices (to moisturise the air), yoga balls (for posture) and vocal management skills (to prevent drying of the voice for our switchboard teams). This is in addition to their commitment to Great Ormond Street by doing all kinds of sporting events to keep the team fit and well!
Giving Something Back
Giving Something Back
They volunteer at The Passage- a homeless shelter in Victoria, London. One of their team members volunteered there and recommended it and so the whole team joined in. They found that this was so beneficial to the charity that they agreed to do this permanently. They now nominate two or three people every Monday (and give them time off work) to serve breakfast to the homeless. They also have a collection scheme called 'Warm Hugs', in which their team donate warm clothing in the winter, to give to local hostels and charities. They give coats, gloves, unused underwear and toiletries, which is collected from offices and sites (they also collect from their client's sites - last year over 1750 items).

Learn more about the 8 factors of workplace engagement here


  • Women

    At least 33% of senior managers are women

  • Shares

    Companies where employees are offered share options

  • Charity Activities
    Charity Activities

    10% of staff undertake charitable activities during business hours

  • Childcare

    On-site nursery or vouchers

  • Pensions

    Companies offering a final salary or non-contributory pension scheme

Company Statistics

  • Sites:


  • Staff Turnover:


  • UK sites:


  • Average Age:


  • Male : Female:

    28% / 72%

  • Earning £35,000+:


  • Staff:



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