Mission: To set and lead the world standard in telephone answering and outsourced reception services by delivering excellence in all that we do, individually and as a team. Vision: To lead the world market in telephone answering and outsourced switchboard services, offering clients exceptional service that supports their efficiency and professionalism.
WE DON’T WORK from home, we bring home to work, say Rachel Clacher and Ed Reeves, the sibling founders of this Wrexham-based telephone answering service. Ranked fourth in our list of mid-size companies, the business has been built on family values since they set it up in 2000.
Moneypenny handles clients’ calls for more than 8,000 businesses from offices in north Wales, New Zealand and America. A mobile phone answering service was introduced this year and further expansion is planned to respond to clients’ emails and social media.
The 472-strong, female-dominated workforce was consulted in the design of a new office. Opened last September, the £15m building features an onsite pub that hosts surprise parties, quizzes and table-tennis tournaments. Honeycomb desk layouts also encourage interaction between staff.
Employees agree their team is fun to work with (a 91% positive score, ranked fourth) and that people go out of their way to help each other (89%, fourth), contributing to the firm’s fourth-place ranking for My Team overall (86%).
The Moneypenny Foundation, run by Clacher, has already helped 21 young, jobless women move to full-time employment or education by offering training opportunities. Employees say the firm encourages charitable activities (92%, ninth) and the business ranks fifth in our survey for Giving Something Back (82%).
Male : Female