Mission: To be the car buyer's champion offering unrivalled choice, value and service. Vision: To be the leading car retailer in the UK as measured by customer service levels and employee satisfaction.
THE BEST COMPANIES understand that happy staff deliver better customer service. This car supermarket makes a point of investing in its employees. Its Navigator training programme is the UK’s first developed specifically for men in non-management and junior management roles (run alongside the Springboard scheme for women) and helps people to develop the skills and determination to fulfil their personal aims as well as career goals.
Staff believe experience at the company will be valuable for their future, scoring 75% positive. Motorpoint has 11 car yards around the UK selling new or nearly new vehicles with less than 15,000 miles on the clock. Its call centre and online operation are based at headquarters in Derby.
The workforce of 708 people is led by chief executive Mark Carpenter, and line managers stay close to team members via weekly one-on-one meetings. Staff feel their managers speak honestly and openly with them (81%) and share important knowledge and information (75%).
Management training takes two years and focuses on self-awareness and emotional intelligence. Courses are aimed at helping employees to reach their full potential, with results that will be felt at home as well as in the workplace. Employees find their training is of great personal benefit (71%).
Workforce health is not suffering because of work (76%). Everyone can use the free helpline for medical, financial and legal advice, and counselling or cognitive behavioural therapy are available at times of stress.
Male : Female