Quick facts
  • What we do:
    Water and Wastewater services
  • Year established:
  • Website:
  • Contact
    • Abbey Road, Pity Me, Durham , County Durham , DH1 5FJ
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About Northumbrian Water Group

Northumbrian Water Group provides water and sewerage services to 2.7 million people in the North East of England and water services to 1.8 million people in South East England.

The organisation are dedicated to providing customers with an unrivalled service, and endeavour to do so through 14 ambitious goals, which were outlined in their business plan for 2020 - 2025.

With strong values, Northumbrian Water Group wants to eradicate water poverty in all service areas by 2030, as well as being a leader within the water sector and beyond.

They strongly believe that if all members of staff have an exceptional employee experience, they will feel more inspired to give their customers an unrivalled customer experience.

Because of this, the brand’s distinctive approach to creating a great place to work was recognised in the 2017 Engage Awards where they acknowledged with the ‘Best Use of Innovation in Employee Engagement’.

What is it like to work for Northumbrian Water Group

In 2018, they launched the ‘Everyone Home Safe Every Day’ safety programme. Although focusing primarily on safety, this has been expanded to cover wellbeing issues too. All meetings now start with a ‘safety share’ so staff can share learnings on health, safety and wellbeing.
Giving Something Back
Giving Something Back
Northumbrian Water Group run a series of schemes aimed at giving back to the community, including a volunteering scheme, as well as sponsorship opportunities for staff who wish to take part in fundraising activity. They are also passionate about environmental issues.
Fair Deal
Fair Deal
The company’s ViVa - vision and values - process sees colleagues rewarded for good performance or for going the extra mile. Those acknowledged for their efforts are presented with a thank you card or a nomination to win a £50 award, or £150 for members of a team.

Learn more about the 8 factors of workplace engagement here


  • Charity Activities
    Charity Activities

    At least 20% of staff are known to undertake charitable activities during business hours without incurring financial loss

  • Gym

    Companies offering either free gym/ sports facilities or offering subsidised gym membership for all employees

  • Health Insurance
    Health Insurance

    Companies offering private health insurance for all employees

  • Long Service
    Long Service

    50% of employees with more than 5 years' service

  • Maternity

    At least 10 weeks’ full pay or generous alternative

  • Development

    Companies who provide support for non-work related training to all staff

Company Statistics

  • Earning £35,000+:


  • Staff Turnover:


  • Staff:


  • Average Age:


  • UK sites:


  • Male : Female:

    67% / 33%

Regional Engagement

In the press


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