About Openreach Ltd

Openreach is one of the biggest players in the UK telecoms market. They run and maintain the cables, ducts, cabinets and exchanges that connect nearly all homes and businesses in the country to the broadband and phone network.

They want to build the best possible network, with the highest quality service, and make sure everyone in the UK can be connected.

Openreach was created by BT to promote competition in Britain's telecoms market. They have significant market power as they control the network that much of the UK depends on.

They couldn't do what they do without their brilliant workforce, which is made up of over 30,000 colleagues. And with the internet fast becoming an essential part of life, they need to employ more people to maintain service and build their fibre network.

The super stars recognition scheme at Openreach rewards colleagues who go the extra mile when it comes to customer service. Managers start by sending an e-card to colleagues who deserve a thank you for a job well done. They will then consider anyone who gets five e-cards for a £25 award. Managers can also give £25 instant awards to anyone they see going above and beyond.

What is it like to work for Openreach Ltd

Wellbeing

67% of staff agreed:

I am happy with the balance between my work and home life

Openreach are building and promoting a wellbeing strategy to make sure colleagues understand the five pillars of wellbeing. They have introduced 'wellbeing modules' to the 1,400 managers in their field engineering unit. This is supporting and training them to look after all aspects of their teams' wellbeing.

67% of staff agreed:

I am happy with the balance between my work and home life

My Company

90% of staff agreed:

I believe I can make a valuable contribution to the success of this organisation

Openreach send all new engineering recruits on a week-long induction at a single training centre. This helps them understand the business, how it works and their role in it.

90% of staff agreed:

I believe I can make a valuable contribution to the success of this organisation

Fair Deal

63% of staff agreed:

I am happy with the pay and benefits I receive in this job

Once a year, Openreach hold Shining Stars awards. Shining Stars awards have three categories: Exceptional engineer, Unsung hero and Best boss. The winner of each category is featured in their newsletter as the Face of Openreach. They also get a place on the Openreach wall of fame at company headquarters in London and in training centres across the country.

63% of staff agreed:

I am happy with the pay and benefits I receive in this job

Learn more about the 8 factors of workplace engagement here

Benefits:

Charity Activities

At least 40% of staff are known to undertake charitable activities during business hours without incurring financial loss
Gym

Companies offering either free gym/ sports facilities or subsidised gym membership for all employees
Pensions

Companies offering a final salary scheme to all employees, or one in which the employer's contribution is at least 5%
Long Service

40% of employees have more than 5 years' service
Maternity

At least 10 weeks’ full pay or generous alternative
Profit Related Payment

Companies offering profit related pay to all employees
Family Friendly

School hours contracts offered to all staff