About Orange

THE FUTURE IS bright at Orange and employees agree that the present is pretty good as well.

The key brand of the France Telecom Group, Orange provides internet, television and mobile services to 123m customers through its 12,816 workers, who are very much engaged. Employees have fun with their colleagues, are happy with the balance between work and home, as well as pay and benefits, and are excited about where Orange is going, winning it positive scores of 76%, 64%, 58% and 69% in our staff survey.

The company keeps its workforce, which is spread over 389 different sites, up-to-date through its award-winning monthly newspaper Orange News and recently broadened celebrations to include one-year anniversaries. It launched baby boxes for new parents and enables staff who have been with the firm for six months to take a day off to volunteer for a local charity.

Employees are involved in every aspect of Orange's brand partnerships, from free cinema tickets every Wednesday to working at the Glastonbury festival charging up thousands of phones. Orange values their opinions, so when it canvassed staff on whether to sponsor Big Brother and 60% said no, it responded accordingly. The London-based firm spent more than £1.5m on fun last year. Employees get two extra days' leave after five years' service, plus the right to request a sabbatical. Managers also thank people for doing a good job (71%). While our survey reveals that people think some departments don't work well with each other (a positive score of just 32%, the lowest on this question), their own teams go out of their way to be helpful (76%) and care about each other (74%). There are bonuses on top of basic salary, which for customer service representatives is about £15,500, and the company puts between 4% and 12% of pay, depending on age, into a contributory pension. Employees report low stress levels, with health not suffering because of work (both 70%).

Staff are proud to work for Orange (71%) and care about providing a great service (92%).

www.orange.co.uk

What is it like to work for Orange

My Team

83% of staff agreed:

People in my team go out of their way to help me

Events are organised by individual teams and directorates to celebrate success. There are also wider company celebrations which are tied into festivities, for example, awards are provided at top table events and Christmas parties. Their teambuilding budgets are currently managed at a local level, with managers spending it at their discretion with the freedom to choose events they think will most suit their teams. Teambuilding happens as and when managers see fit. An example of a team building event held was Lost, where employees were dropped in an unknown location, followed by a tough walk and mind blowing challenges. Throughout the day the group needed to work closely together to complete the mission. Strong leadership, good communication and sound judgement were required as the team went under pressure to succeed. The whole day had a Caribbean theme and ended with a lively barbecue with Caribbean entertainment.

83% of staff agreed:

People in my team go out of their way to help me

My Company

79% of staff agreed:

I believe I can make a valuable contribution to the success of this organisation

Orange run an employee recognition scheme called Brilliant to recognise people that go above and beyond. Anyone who works for the company can nominate someone else for a Brilliant award on their intranet. The panel meets to review all nominations and they award up to twenty people a month. Winners get a day’s holiday and a Brilliant star paperweight. The Sales and Loyalty directorate launched its own scheme this year, Sales Legends. Every month, the top 50 performers across all sales channels are listed in the online league table and the top Sales Legends every six months are invited to a superb gala event with their partners. In July this year, the event took place at BAFTA House. Employees are also recognised via the Orange Community, where there are certificates for fundraisers, a profile on the volunteer wall with photos and reports for all volunteers and Orange News coverage on volunteering and fundraising activity.

79% of staff agreed:

I believe I can make a valuable contribution to the success of this organisation

Fair Deal

58% of staff agreed:

I am happy with the pay and benefits I receive in this job

They have a number of initiatives across Orange designed to reward and engage their employees. These include an employer subsidised/paid DC pension scheme, share purchase incentive plan and Orange healthcare. The Orange bonus gives their employees the chance to share in the company’s success and makes them feel valued. The discretionary plan is in place for all Orange UK employees except for their sales people and frontline service teams who are on separate bonus or commission plans that fit with their specialist service and sales roles. For example, sales advisors in Orange shops can qualify for pay monthly sales awards and business sales roles are typically rewarded through commission and incentives.

58% of staff agreed:

I am happy with the pay and benefits I receive in this job

Learn more about the 8 factors of workplace engagement here