Latest BCI Score
Bristol-based Pelican work as trusted partners, adding value for utilities-based clients by handling their billing, collections and customer relations.
Pelican began in 2001 as Bristol Wessex Billing Services Ltd, established as a joint-venture company to manage Bristol Water and Wessex Water’s metering, billing and collection operations, and to serve as a point of contact for customer enquiries.
Today, Pelican have hundreds of employees, are highly skilled in every area of the business and deliver award-winning customer service. Charley Maher is the Managing Director and Alex Chapman the Chief Executive Officer.
Driving it all are an established set of values that define what the firm stands for: expert, trusted, engaging and helpful. They’ve been shaped by the company’s history, the work they do and by the experiences of the team members.
Pelican reward their staff with a £500 salary-increments system for initiatives such as becoming a subject-matter expert, taking on additional responsibilities or exceeding performance objectives.
Learn more about the 8 factors of workplace engagement here
At least 20% of staff are known to undertake charitable activities during business hours without incurring financial loss
At least 40% of senior managers are women
Companies offering a minimum of 25 days annual leave to all employees
companies offering either free gym/ sports facilities or offering subsidised gym membership for all employees
Companies offering private health insurance for all employees
At least 10 weeks’ full pay or generous alternative
Companies who provide support for non-work related training
Male : Female:
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