Latest BCI Score
Performance in People (PIP) are the UK’s leading customer service business, providing customer-experience consultancy and measurement services to improve customer service throughout the UK.
Since PIP’s formation in 2000 by MD Mike Dalloz, the company has enjoyed exponential growth and now has over 80 head office staff and more than 35,000 mystery shoppers and assessors.
PIP’s main business objective is to create sustainable improvements in clients' customer service and sales performance. The firm has gained a reputation as the UK's largest video mystery-shopping provider and represents many UK and global brands across a range of sectors including retail, automotive, financial services, leisure and public services.
The company has three core values: Great place to work, We get the job done and We continuously improve. The SMT has reflected these values with, among other things, an increased entertainment budget, sharing news with all staff at monthly meetings, and establishing a return on investment for each request.
Learn more about the 8 factors of workplace engagement here
At least 20% of staff are known to undertake charitable activities during business hours without incurring financial loss
Companies offering either free gym/ sports facilities or offering subsidised gym membership for all employees
Companies who provide support for non-work related training to all staff
School hours contracts offered to all staff
Male : Female:
Number of responses in region: 72