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About Performance in People

Performance in People work with some of the world's leading brands within the automotive, retail, financial and hospitality sectors to improve customer experience and sales performance. They have established themselves as one of the UK's largest suppliers of mystery shopping, audits, customer research, training, coaching and service standards development.

The Company started in 2000, with three staff members and one mystery shopper. They initially had only one product to sell, now that's over ten, due to their continuous improvement approach. Performance in People actively encourage internal promotion. The management team have all been promoted into their positions.

Due to their culture and high retention rates, Performance in People is like a family, they pride themselves upon having a brilliant internal support network for any problem they may face, be that in a work or personal context.

Performance in People have initiatives in place to support the wellbeing of all team members. They have yoga and relaxation classes every fortnight which is free for all staff. They now have both mental health first aiders at work as well as physical first aiders. These two added schemes have helped in colleagues general awareness of mental health in the workplace.

What is it like to work for Performance in People

The CEO conducts monthly all staff meetings, has an open door policy for any employee that wishes to speak with them, and makes themselves highly visible to staff by frequenting the staff room and walking around the office.
Performance in People have put together a dedicated Wellbeing team. The team meets up regularly to discuss and implement ideas to continue making it a great place to work.  
Giving Something Back
Giving Something Back
An electric vehicle plug in point has been installed at head quarters to encourage usage of electric or hybrid vehicles. 

Learn more about the 8 factors of workplace engagement here


  • Gym

    Companies offering either free gym/ sports facilities or subsidised gym membership for all employees

  • Development

    Companies that provide support for non-work related training to all staff

  • Family Friendly
    Family Friendly

    School hours contracts offered to all staff

Company Statistics

  • UK sites:


  • Staff Turnover:


  • Earning £35,000+:


  • Average Age:


  • Male : Female:

    49% / 51%

  • Staff:


Regional Engagement

In the press


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