Engagement score

Latest BCI Score

701.4

Quick facts

What we do:
Customer service consultancy and mystery shopping company
Year established:
1999
Website:
http://www.performanceinpeople.co.uk/
Contact
- The Observatory, Westridge Business Park, Ryde, Isle of Wight, PO33 1FX

About Performance in People Ltd

Performance in People (PIP) are the UK’s leading customer service business, providing customer-experience consultancy and measurement services to improve customer service throughout the UK.

Since PIP’s formation in 2000 by MD Mike Dalloz, the company has enjoyed exponential growth and now has over 80 head office staff and more than 35,000 mystery shoppers and assessors.

PIP’s main business objective is to create sustainable improvements in clients' customer service and sales performance. The firm has gained a reputation as the UK's largest video mystery-shopping provider and represents many UK and global brands across a range of sectors including retail, automotive, financial services, leisure and public services.

The company has three core values: Great place to work, We get the job done and We continuously improve. The SMT has reflected these values with, among other things, an increased entertainment budget, sharing news with all staff at monthly meetings, and establishing a return on investment for each request.

What is it like to work for Performance in People Ltd

Leadership

91% of staff agreed:

I have confidence in the leadership skills of the senior management team

Senior managers are always looking to improve their own visibility and accessibility, and to make themselves available to staff when they are needed. They have instigated and engaged with staff suggestions and improvements, such as a new Christmas shutdown period that provides all staff with extra time off.

91% of staff agreed:

I have confidence in the leadership skills of the senior management team

Wellbeing

83% of staff disagreed:

My work interferes with my responsibilities at home

Free fruit is provided to office-based staff, as well as flu jabs in winter and yoga sessions every fortnight. The company is also investing in the training of mental health first aiders to ensure everyone is aware of their own mental health needs, and feels able to speak up if they need help.

83% of staff disagreed:

My work interferes with my responsibilities at home

Giving Something Back

97% of staff agreed:

My organisation encourages charitable activities

Electric vehicle plug-in points are installed at their headquarters to encourage using greener vehicles, while solar panels have been installed on the roof and a cycle to work scheme has been introduced. Additionally, the firm makes efforts to support charities and local community projects wherever they can.

97% of staff agreed:

My organisation encourages charitable activities

Learn more about the 8 factors of workplace engagement here

Benefits:

Charity Activities

At least 20% of staff are known to undertake charitable activities during business hours without incurring financial loss
Gym

Companies offering either free gym/ sports facilities or offering subsidised gym membership for all employees
Development

Companies who provide support for non-work related training to all staff
Family Friendly

School hours contracts offered to all staff