Engagement score

Latest BCI Score

742.2

Quick facts

What we do:
Customer service consultancy and mystery shopping company
Year established:
2000
Website:
http://www.performanceinpeople.co.uk/
Contact
- The Observatory , Westridge Business Park, Ryde, Isle of Wight, PO33 1FX

About Performance in People Ltd

Performance in People (PIP) are the UK’s leading customer service business, providing customer-experience consultancy and measurement services to improve customer service throughout the UK.

Since PIP’s formation in 2000 by MD Mike Dalloz, the company has enjoyed exponential growth and now has over 80 head office staff and more than 35,000 mystery shoppers and assessors.

PIP’s main business objective is to create sustainable improvements in clients' customer service and sales performance. The firm has gained a reputation as the UK's largest video mystery-shopping provider and represents many UK and global brands across a range of sectors including retail, automotive, financial services, leisure and public services.

The company has three core values: Great place to work, We get the job done and We continuously improve. The SMT has reflected these values with, among other things, an increased entertainment budget, sharing news with all staff at monthly meetings, and establishing a return on investment for each request.

What is it like to work for Performance in People Ltd

My Manager

93% of staff agreed:

I feel that my manager talks openly and honestly with me

Staff get weekly meetings with the Services Director, shadowing with other team leaders and HR support. The best method of support has been shadowing. There’s also a skills matrix in every team to encourage employees to learn higher skills and prepare for promotion.

93% of staff agreed:

I feel that my manager talks openly and honestly with me

Wellbeing

84% of staff disagreed:

I am under too much pressure at work to perform well

The firm has introduced yoga, a subsidised gym and relaxed dress. There’s free fruit and drinks and meeting pods to use at break time. Company cars can be borrowed during evenings and weekends, which helps if people have car trouble. There’s a random all-staff bonus.

84% of staff disagreed:

I am under too much pressure at work to perform well

My Team

93% of staff agreed:

My team is fun to work with

Quality Circles allow everyone to have their say on issues or improvements to systems, processes or policies. They’re like a brainstorming session that starts with a specific topic. Outcomes and ideas are shared across the business and can be used by any department.

93% of staff agreed:

My team is fun to work with

Learn more about the 8 factors of workplace engagement here

Benefits:

Charity Activities

At least 20% of staff are known to undertake charitable activities during business hours without incurring financial loss
Gym

companies offering either free gym/ sports facilities or offering subsidised gym membership for all employees
Development

Companies who provide support for non-work related training
Family Friendly

School hours contracts offered to staff