I feel that my manager talks openly and honestly with me
Perkbox University, the in-house training program, encompasses management training courses. They ask senior managers to present to managers along the lines of how to motivate staff, how to generate the best results, conflict resolution, empathy, workload management, reward and recognition etc. These happen every couple of months. Every manager is mentored by a senior manager. They always try to promote from within and so new managers will be well versed in Perkbox’s management training, having been on the receiving end themselves. A good example is the sales team, those demonstrating aptitude for increased responsibilities are eased into a management role by making them senior managers, who are still doing front line selling but have mentoring responsibilities. Senior Managers will shadow team leaders to prepare them for the more analytical aspects of the role and are afforded the opportunity to learn on the job. Regularly there are weekly, monthly and quarterly reviews. The weekly and monthly reviews are held between the manager and their line manager and are used to discuss how the managers team have responded to the established KPI's and address any incumbent issues. Quarterly reviews are held with the HR Manager present and minutes are taken for the managers to refer to at any time subsequently.