About Pinnacle Letting Agents & LetMC

The three main values that the Senior Managers demonstrate on a day to day basis are 'leading positively', 'being a supportive advisor' and 'demonstrating a consistent culture'. The Senior Managers all have an open door policy and encourage people to come and speak to them if they need advice or support. A big part of the role is coaching and mentoring and providing solutions for people. Rather than a command and control culture, the company focuses on removing obstacles so people can do their jobs well.

All team leaders and managers enter into a specific training programme within the company which is a combination of professional ILM qualifications and in house training. All managers are then encouraged to specialise in their specific area of expertise, such as marketing or finance, so by the time a manager oversees a department, they have a combination of both experience and qualifications. Managers are provided with time off to attend courses and study packages and encouraged to continually share learning and best practice amongst colleagues. There is a strong coaching and mentoring culture within the company, which means that all future team leaders and managers benefit from the experience of those already in post.

The company has always encouraged cross department and team working, with a 'one company culture'. Every week, team members gather at HQ for an information sharing and learning session. This not only gives support to those that are in isolated offices but also ensures that everyone has up to date information and shares best practice and achievements. The company also encourages team away days, so they can focus on the future of their departments and what the plans are for the year ahead. The company try to incorporate some competitive activities too, such as the Property Management away day which had quad biking and clay pigeon shooting activities mixed with some sessions with the Director on the future of the business.