About Poole Housing Partnership

Actions speak louder than words and the senior managers believe in the importance of following up on commitments. Treat each other with respect and understanding: Everyone is treated equitably and fairly and Dignity at Work policy is taken very seriously. Recognise value in people:  We have regular meetings at which the senior management team gives updates on the company’s business plan and forthcoming objectives, and information is also communicated via email. Business and team plans are available for all staff to view on our IT network. Employees are encouraged to challenge and not be afraid to speak up.  Performance in all areas of the organisation is analysed through regular reporting on key performance indicators, and from the Customer Service Excellence accreditation. The senior team ensures that where areas for improvement are identified, the appropriate action is taken to address any issues. Strive for excellence:

The company are fully in support of flexible working and the benefits it brings in terms of a good work/life balance, for example many of the employees, including managers, have a compressed working pattern with gives a day away from the office once a week or fortnight. This, along with  flexi-time scheme is frequently mentioned by employees as being of great value to them. They also have a number of other practices in place such as a cycle to work scheme and discounted gym membership, stop smoking courses, free flu vaccinations, paid time off to undertake charitable activities and the provision of office space for a holistic therapist, a beauty therapist and language classes.

Extra Care scheme (for very elderly and vulnerable residents) was recently renovated, including the creation of sensory gardens. In addition to the south garden, which also includes a BBQ area for summer parties, a ‘wildlife walk’ has been created with elevated views of Poole Harbour, and a courtyard with beautifully scented evergreen pine, rosemary and euphorbia. Residents are thrilled with the results. This has had the desired impact of encouraging elderly residents to leave their flats and enjoy the gardens and socialise with other residents; with important health benefits.  There are now successful community gardens in areas that no-one believed they could work, and local youngsters are getting to understand where their food comes from, and learn about healthy eating. They support the local credit union (Coastal Community Savings and Loans) and offer the time of their staff to support the running and good governance of this organisation.