About QBE

On average employees receive 8 hours per year of formal training with an average spend per employee on training per year of £550. Examples of the sorts of training activities their employees might undertake are: Technical/Role Specific - e.g. insurance/claims related, Personal/Soft Skills - e.g. effective communications, presentation skills, assertiveness, IT - e.g. system specific, MS Word, Excel, PowerPoint, Project, Management Skills – various levels of people management development, development around performance management, Professional Studies – support to various professional qualification studies and qualifications across the business and Induction/Cultural – Welcome to QBE and OPENUP QBE Awareness. QBE uses a variety of training delivery methods and their comprehensive website gives easy access for employees to see the overall offering as well as instant access to eLearning or online reading and recorded WebEx sessions on specific subjects.

At QBE the company takes a flexible approach to accommodating requests for time off work, in particular supporting those whose requests are on medical grounds and time off in lieu is offered at manager’s discretion. QBE is undertaking a long-term strategy alignment and brand programme which began in 2008 when it embarked on an inside-out approach that saw all UK and European employees attend The Big Difference workshops. The workshops equipped QBE people with the knowledge of who QBE is, where it has come from and where it is going. This continued with The Big Goal where employees were asked to give feedback on how QBE could improve the experiences its key stakeholders have of QBE. This resulted in a number of key initiatives, for example, buying and selling of holiday entitlement.

At QBE the company approach to salary review and annual bonus awards focuses on linking performance, through the annual appraisal/performance management process with financial awards. This exercise is supported by annual benchmarking exercises to ensure that employees feel they are rewarded for their efforts.