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Quick facts

About Rapport Service

Rapport is a boutique provider of guest services across the UK, Ireland, Denmark, Switzerland, USA and Asia and count some of the most forward thinking, blue-chip companies as clients.

Rapport was created in 2012 by their managing director. The vision and purpose for the business was very clear; every guest experience should be unique. From this, Rapport was created; the very name of the business when looked up in the dictionary reads 'a close and harmonious relationship, where everyone understands each other's feelings or ideas and communicate well'.

Today, this is living and breathing in every element of the business, every ambassador is empowered to surprise and delight each and every client they interact with.

All Rapport ambassadors have access to an employee assistance programme that they can access 24/7, which is actively discussed within the business and using the service is actively promoted.

There is a dedicated section on the 'MyRapport' engagement platform for wellbeing and mental health, providing access to lots of different service providers as well as useful coping tools and strategies. They also have a dedicated business coach available to all ambassadors who also oversees the wellbeing offering.


What is it like to work for Rapport Service

Leadership
Leadership
Twice per month, Rapport welcome new Ambassadors to the business with a full day of induction called Welcome, Engage, Impress. At this, the managing director attends for the first hour and personally gives each new joiner a copy of the Inspire book which outlines all of their great engagement stories as a gift and challenges them to appear in Volume 2. 

Wellbeing
Wellbeing
Rapport have introduced an alternative well-being session focused on Dot Mandala; a mandala drawing is a circular symmetrical design with repetitions of patterns which creates an illusion of motion. It has a central focal point around which the design revolves thus symbolising the cosmos. A Dot Painting is done by drawing dots of various sizes with shades of colours to create shapes and patterns.

Fair Deal
Fair Deal
Employees are provided with benefits including: free private healthcare; a share option scheme; staff discounts; and free life insurance. 

Learn more about the 8 factors of workplace engagement here

Benefits:

  • Women
    Women

    At least 40% of senior managers are women

  • Gym
    Gym

    Companies offering either free gym/ sports facilities or subsidised gym membership for all employees

  • Health Insurance
    Health Insurance

    Companies offering private health insurance for all employees

Company Statistics

  • UK sites:

    1

  • Staff Turnover:

    17%

  • Earning £35,000+:

    23%

  • Male : Female:

    27% / 73%

  • Average Age:

    34

  • Staff:

    488

Regional Engagement

In the press

Accreditation

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