About Remit Group

An internal and external communication strategy has been developed over the last 4 years, which includes: Nine staff conferences which have been used to good effect to foster the creation of a positive and supportive culture where all staff work closely and effectively together in the best interests of learners and employers. One to one and team meetings which are used to reinforce key messages, along with electronic communication tools. A PDR and 360 process which has been embedded into the staff development process, and provides support and progression to all staff. A weekly bulletin which is emailed to all staff giving updates on activity from managers around the business. Facebook and Twitter pages which are used to detail current vacancies, industry and company information. The Facebook page is full of useful information and resources such as electronic versions of company leaflets, videos, and a national vacancy map.

The company combine their second conference of the year with the Christmas party. At this event all staff and their partners are invited to attend, as a thank you for their part in the organisation's success throughout the year. They also provide staff with an additional day’s holiday, following the conference and party. On the 21st December 2011 a party was held where 252 staff and partners enjoyed a Christmas Dinner followed by a live band and dancing. The whole event is fully expensed by the company, including hotel arrangements, travel, food and drink. Feedback from the conferences and parties are always excellent and continue to build on the ‘family’ vibe running across all departments and teams.

Self assessment is an essential part of their continuous improvement. This process allows all departments and teams to analyse their strengths, areas for improvements and their satisfactory areas, through effective monitoring and on-going self assessment. All staff are fully engaged in this process and the outcome helps to focus on improvement across the business and to raise the standard and quality of training provision. A full self assessment process is completed once every year, with a formal review every 6 months, which is documented in a full report. This is also supported by a Quality Improvement Plan, which details all key improvement areas and documents the progress of key activities and actions. This plan is reviewed on a monthly basis and updated accordingly. Self assessment is a key part of their business culture and everyday approach.