About ResQ Limited

ResQ provide outsourced contact solutions for major brands.

The Hull business, set up in 2005, say they have something that no one else can offer: Responsible Telemarketing, a phrase they’ve trademarked.

Today, they have 500 permanent employees under Chief Executive Officer Nic Marshall across their Hull and Seaham sites and pride themselves on a 0% nuisance-call rate.

Responsible Telemarketing™ combines leading-edge technology, knowledge and operational expertise that can guarantee complete compliance and go beyond OFCOM’s regulated benchmark for all outbound performance.

Unlike other contact centres, ResQ ensure clients benefit from 0% abandoned and silent call rates. A standard contact centre, using preview dialling, will see the number of sales reduced and the cost per sale rise. Responsible Telemarketing™ produces the exact opposite.

To keep sales agents sweet, ResQ offer a number of incentive campaigns to deliver performance, varying from gifts such as TVs to holidays.

What is it like to work for ResQ Limited

My Manager

87% of staff agreed:

My manager regularly expresses his / her appreciation when I do a good job

Team managers undergo a 12-month training process to obtain accreditation from ILM. Rigorous coaching frameworks, job shadowing and mentoring programmes are also in place, while regular performance reviews ensure that business leaders remain on the right track to achieve their goals.

87% of staff agreed:

My manager regularly expresses his / her appreciation when I do a good job

Giving Something Back

92% of staff agreed:

My organisation encourages charitable activities

The company works with the Bradley Lowery Foundation in Sunderland, a charity dedicated to ensuring that children with cancer receive the treatment they need. The firm’s Chief Executive Officer also recently attended a sleepover event designed to illustrate the plight of homeless people.

92% of staff agreed:

My organisation encourages charitable activities

Fair Deal

54% of staff agreed:

I am paid fairly for the work that I do relative to others within this organisation

ResQ organise and encourage regular competitions between their various teams, with rewards on offer including paid-for attendance at race days. These incentives are well appreciated by the team members, while also improving the performance of the business and reducing rates of absence.

54% of staff agreed:

I am paid fairly for the work that I do relative to others within this organisation

Learn more about the 8 factors of workplace engagement here