Quick facts
  • What we do:
    Outsourced Contact Centre
  • Year established:
    2011
  • Website:
    http://WWW.RESQCS.CO.UK
  • Contact
    • Criterion House, George Street, Hull, East Yorkshire, HU1 3BA

About ResQ

ResQ provide outsourced contact solutions for major brands.

The Hull business, set up in 2005, say they have something that no one else can offer: Responsible Telemarketing, a phrase they’ve trademarked.

Today, they have 500 permanent employees under Chief Executive Officer Nic Marshall across their Hull and Seaham sites and pride themselves on a 0% nuisance-call rate.

Responsible Telemarketing™ combines leading-edge technology, knowledge and operational expertise that can guarantee complete compliance and go beyond OFCOM’s regulated benchmark for all outbound performance.

Unlike other contact centres, ResQ ensure clients benefit from 0% abandoned and silent call rates. A standard contact centre, using preview dialling, will see the number of sales reduced and the cost per sale rise. Responsible Telemarketing™ produces the exact opposite.

To keep sales agents sweet, ResQ offer a number of incentive campaigns to deliver performance, varying from gifts such as TVs to holidays.


What is it like to work for ResQ

Leadership
Leadership
The business has a culture guide issued to all employees. This is incorporated into the performance-management process used at all levels. The leader also spends significant time on the shop floor talking to employees.
My Manager
My Manager
There’s an ongoing programme of workstation reviews and risk assessments. There’s also a free-to-use on-site gym. ResQ review managers’ performance twice a year through a competency appraisal process.
Fair Deal
Fair Deal
Sales agents are on a number of incentive campaigns to deliver performance. These can vary from gifts, such as TVs or holidays.

Learn more about the 8 factors of workplace engagement here

Benefits:

  • Gym
    Gym

    companies offering either free gym/ sports facilities or offering subsidised gym membership for all employees

Company Statistics

  • UK sites:

    2

  • Average Age:

    29

  • Earning £35,000+:

    4%

  • Male : Female:

    52% / 48%

  • Staff:

    778

  • Staff Turnover:

    90%

Accreditation

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