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ResQ provide outsourced contact solutions for major brands.
The Hull business, set up in 2005, say they have something that no one else can offer: Responsible Telemarketing, a phrase they’ve trademarked.
Today, they have 500 permanent employees under Chief Executive Officer Nic Marshall across their Hull and Seaham sites and pride themselves on a 0% nuisance-call rate.
Responsible Telemarketing™ combines leading-edge technology, knowledge and operational expertise that can guarantee complete compliance and go beyond OFCOM’s regulated benchmark for all outbound performance.
Unlike other contact centres, ResQ ensure clients benefit from 0% abandoned and silent call rates. A standard contact centre, using preview dialling, will see the number of sales reduced and the cost per sale rise. Responsible Telemarketing™ produces the exact opposite.
To keep sales agents sweet, ResQ offer a number of incentive campaigns to deliver performance, varying from gifts such as TVs to holidays.
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