About ResQ

ResQ provide outsourced contact solutions for major brands.

The Hull business, set up in 2005, say they have something that no one else can offer: Responsible Telemarketing, a phrase they’ve trademarked.

Today, they have 500 permanent employees under Chief Executive Officer Nic Marshall across their Hull and Seaham sites and pride themselves on a 0% nuisance-call rate.

Responsible Telemarketing™ combines leading-edge technology, knowledge and operational expertise that can guarantee complete compliance and go beyond OFCOM’s regulated benchmark for all outbound performance.

Unlike other contact centres, ResQ ensure clients benefit from 0% abandoned and silent call rates. A standard contact centre, using preview dialling, will see the number of sales reduced and the cost per sale rise. Responsible Telemarketing™ produces the exact opposite.

To keep sales agents sweet, ResQ offer a number of incentive campaigns to deliver performance, varying from gifts such as TVs to holidays.

What is it like to work for ResQ

Leadership

67% of staff agreed:

I have confidence in the leadership skills of the senior management team

The business has a culture guide issued to all employees. This is incorporated into the performance-management process used at all levels. The leader also spends significant time on the shop floor talking to employees.

67% of staff agreed:

I have confidence in the leadership skills of the senior management team

My Manager

79% of staff agreed:

My manager regularly expresses his / her appreciation when I do a good job

There’s an ongoing programme of workstation reviews and risk assessments. There’s also a free-to-use on-site gym. ResQ review managers’ performance twice a year through a competency appraisal process.

79% of staff agreed:

My manager regularly expresses his / her appreciation when I do a good job

Fair Deal

51% of staff agreed:

I am happy with the pay and benefits I receive in this job

Sales agents are on a number of incentive campaigns to deliver performance. These can vary from gifts, such as TVs or holidays.

51% of staff agreed:

I am happy with the pay and benefits I receive in this job

Learn more about the 8 factors of workplace engagement here

Benefits:

Gym

companies offering either free gym/ sports facilities or offering subsidised gym membership for all employees

About ResQ

What is it like to work for ResQ

Benefits:

Gym

Company Statistics

2

29

4%

52% / 48%

778

90%

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