Quick facts
  • What we do:
    Outsourced Contact Centre
  • Year established:
    2006
  • Website:
    http://www.resqcs.co.uk
  • Contact
    • Criterion House, George Street, Hull, East Yorkshire, HU1 3BA

About ResQ Limited

ResQ provide outsourced contact solutions for major brands.

The Hull business say they have something that no one else can offer: Responsible Telemarketing, a phrase they’ve trademarked.

Today, the company is led by Chief Executive Officer Nic Marshall across their Hull and Seaham sites and pride themselves on a 0% nuisance-call rate.

Responsible Telemarketing™ combines leading-edge technology, knowledge and operational expertise that can guarantee complete compliance and go beyond OFCOM’s regulated benchmark for all outbound performance.

Unlike other contact centres, ResQ ensure clients benefit from 0% abandoned and silent call rates. A standard contact centre, using preview dialling, will see the number of sales reduced and the cost per sale rise. Responsible Telemarketing™ produces the exact opposite.

To keep sales agents sweet, ResQ offer a number of incentive campaigns to deliver performance, varying from gifts such as TVs to holidays.


What is it like to work for ResQ Limited

My Manager
My Manager
Team managers undergo a 12-month training process to obtain accreditation from ILM. Rigorous coaching frameworks, job shadowing and mentoring programmes are also in place, while regular performance reviews ensure that business leaders remain on the right track to achieve their goals.
Giving Something Back
Giving Something Back
The company works with the Bradley Lowery Foundation in Sunderland, a charity dedicated to ensuring that children with cancer receive the treatment they need. The firm’s Chief Executive Officer also recently attended a sleepover event designed to illustrate the plight of homeless people.
Fair Deal
Fair Deal
ResQ organise and encourage regular competitions between their various teams, with rewards on offer including paid-for attendance at race days. These incentives are well appreciated by the team members, while also improving the performance of the business and reducing rates of absence.

Learn more about the 8 factors of workplace engagement here

Benefits:

  • Gym
    Gym

    Companies offering either free gym/ sports facilities or offering subsidised gym membership for all employees

Company Statistics

  • UK sites:

    2

  • Average Age:

    23

  • Staff Turnover:

    35%

  • Male : Female:

    58% / 42%

  • Staff:

    715

  • Earning £35,000+:

    8%

Regional Engagement

In the press

Accreditation

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