Quick facts

About Royal Lancaster London

The Lancaster Hotel London is a commanding mid-century Hyde Park icon, born in the swinging 60s. The hotel enjoys the freedom of being independent and the opportunity it affords to express their unique personality.

London was a very different place in the 1960s, with not enough hotel space to keep up with the number of tourists. So the government decided to award £1,000 grants for every new hotel room built. The rest is history.

Today, the Thai-owned Lancaster has had an £80 million refurbishment, with 411 brand new rooms and suites combining timeless style, sumptuous comfort and spectacular views of
Hyde Park. Sally Beck is the General Manager.

The hotel believes that happy colleagues mean happy guests. They are committed to the vision of ‘we always care’ and support colleagues through goal-setting, tailored development plans and one-to-ones.

The management focus on promoting great ideas and delivering an emotionally intelligent service to the guests.

What is it like to work for Royal Lancaster London

All new starters are invited by a senior manager to experience a complimentary stay-over and three-course dinner at the hotel to experience the hotel’s hospitality first-hand. Senior managers also carry out morning and afternoon walkthroughs of the business, attending morning briefing sessions and departmental meetings.
Personal Growth
Personal Growth
The hotel has used funds from the government’s Apprenticeship Levy scheme to fund and pilot a new management development programme that is mapped to current apprenticeship standards. This will offer a new route for young people to enjoy long and successful careers with Royal Lancaster London.
Giving Something Back
Giving Something Back
Efforts have been made to reduce the use of disposable plastic bottles by creating a giant plastic elephant from discarded bottles. This eye-catching scheme resulted in more than 5,000 disposable bottles being taken out of use. The hotel has also partnered with The Clink Charity, a prisoner and young offender rehabilitation initiative.

Learn more about the 8 factors of workplace engagement here


  • Charity Activities
    Charity Activities

    At least 20% of staff are known to undertake charitable activities during business hours without incurring financial loss

  • Women

    At least 40% of senior managers are women

  • Holidays

    Companies offering a minimum of 26 days annual leave to all employees

  • Development

    Companies who provide support for non-work related training to all staff

Company Statistics

  • UK sites:


  • Earning £35,000+:


  • Staff Turnover:


  • Staff:


  • Average Age:


  • Male : Female:

    49% / 51%

Regional Engagement

In the press


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