Quick facts

About Royal Lancaster London Hotel

The Lancaster Hotel London is a commanding mid-century Hyde Park icon, born in the swinging 60s. The hotel enjoys the freedom of being independent and the opportunity it affords to express their unique personality.

London was a very different place in the 1960s, with not enough hotel space to keep up with the number of tourists. So the government decided to award £1,000 grants for every new hotel room built. The rest is history.

Today, the Thai-owned Lancaster has had an £80 million refurbishment, with 411 brand new rooms and suites combining timeless style, sumptuous comfort and spectacular views of
Hyde Park. Sally Beck is the General Manager.

The hotel believes that happy colleagues mean happy guests. They are committed to the vision of ‘we always care’ and support colleagues through goal-setting, tailored development plans and one-to-ones.

The management focus on promoting great ideas and delivering an emotionally intelligent service to the guests.

What is it like to work for Royal Lancaster London Hotel

The vision of We Always Care is supported by eight values and 20 behaviours. Regular one-to-ones mean honest feedback and clear goals and expectations. Great training means teams could leave with great skills, but they’re treated well and choose not to.
Personal Growth
Personal Growth
The Future Leaders course offers supervisors the chance to gain a formal qualification at work, with members of the Strategy Team delivering the programme in their relevant subject. For example, the finance module is delivered by the Financial Controller and her team.
My Company
My Company
Among the hotel’s ambition statements are to achieve a five-star AA rating, to be recognised as a Centre of Excellence accredited by the Institute of Hospitality, to be the best apprenticeship hotel in London, and to be London’s happiest hotel.

Learn more about the 8 factors of workplace engagement here


  • Charity Activities
    Charity Activities

    At least 20% of staff are known to undertake charitable activities during business hours without incurring financial loss

  • Women

    At least 40% of senior managers are women

  • Gym

    companies offering either free gym/ sports facilities or offering subsidised gym membership for all employees

  • Pensions

    Companies offering a final salary, non-contributory pension scheme or one in which the employer puts in at least three times

  • Family Friendly
    Family Friendly

    School hours contracts offered to staff

Company Statistics

  • UK sites:


  • Earning £35,000+:


  • Staff Turnover:


  • Staff:


  • Average Age:


  • Male : Female:

    53% / 47%

Regional Engagement

In the press


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