About RSA Insurance Group

Their people's expectations support their desire to share information to empower people. Their senior leaders’ approach is open and frank. They don’t shy away from difficult messages or choices. They’re committed to their expectation “Be You and Big-Hearted”. Their major communication channels are Yammer, intranet, email and teleconferences. They make sure that all leadership communications have a named member of the Executive team as a signatory. They have a policy of replying to all questions. Some examples of communications that demonstrate their leaders’ commitment to “big-hearted” openness and transparency include. Quarterly face to face buzz sessions where senior leaders openly discuss the financial results, their causes and ways to improve them with around 3500 people. Quarterly senior leader fronted financial results messages which address their numbers directly. Regular leadership calls to share strategic messages and updates. In their new London HQ, the vast majority of leaders don’t have private offices, working in the same open plan system as everyone else. 

Their on site restaurant partners, Europa, have worked hard to improve the healthiness of their menus across the UK, adding healthy eating options, energy profile listings and food for those with special dietary requirements. They now have more salad bar options in the restaurants, and in London, they regularly run promotions such as introducing Superfoods and souptember, a campaign to eat healthy foods. In their commercial business, they provide their employees with free, fresh fruit.

Given their size and geographic spread, it’s hard to bring everyone together regularly, but they do run quarterly get together's across most of the sites shortly after financial results. These buzz sessions bring people together to find out more about the results and share the stories behind them. It’s an opportunity for people to meet senior leaders, ask questions, bring their suggestions and build excitement for the future. They bring together people from different departments or sites into a room together to celebrate success together, these are people who wouldn't normally meet. On the social side, they give their leaders the power and a budget to run events locally to them. For many, this will be a Christmas social event or another kind of celebration. They havealso got a great resource in the Every One Fund, an online portal that allows people to organise volunteering events, get colleagues involved, or find out what’s happening locally, as well as share their stories afterwards.