Mission: To provide competitively priced health, beauty and home products on the high street in a clean, crisp and contemporary store setting with friendly and trained colleagues. Vision: To be the best health, beauty and home retailer in the UK.
EVEN THE WORST British weather couldn’t dampen spirits at Savers Health and Beauty last summer. The retailer put on four regional events for the first time, with Hawaiian or beach themes, for managers and commercial teams to thank them for their hard work and as motivation for the summer sales drive.
A hefty staff discount ensured that, sunshine or otherwise, everyone could slap on enough fake tan to look beach-ready. Employees love working for the firm (71% positive), which sells branded products at discounted prices.
When the Bedfordshire-based business wanted to explore ways to improve customer experience, it was certain its staff would know best. Regional winners of the Savers innovator awards were invited to present their ideas to managing director Doug Winchester and the executive board. Everyone knows they have a voice at this retailer, where managers listen to their teams (67%, 10th).
Savers has climbed five places on this year’s list, a sure sign that its growth in the past year — increasing its workforce by more than 200 to 3,783 — has not been at the expense of job satisfaction. The retailer has introduced a training app, available to all those who work in management or head office in Dunstable. Complete with videos, photos and talks, the app tests understanding of training topics and gives individual feedback. With iPads about to be introduced at all Savers stores, it will become more widely used. People here find their training of great personal benefit (68%, ninth).
Male : Female