My manager regularly expresses their appreciation when I do a good job
Managers have been provided with a Hiring Tool Kit to aid in recruitment. Tool kits are also in place for coaching, mentoring and development, as well as in completing appraisal forms for their staff. Internal coaching courses are available from Skillsoft, via Scotiabank in London's online training catalogue. Additional, classroom style courses are organised by an external provider called the Mind Gym.
People managers are directly assessed in their Performance Appraisals, by their supervisors but also their internal clients, on “People” criteria that focuses on employee satisfaction, development and engagement.
Employees have to demonstrate partnership behaviours such as “working together with colleagues in the spirit of mutual cooperation and responsibility in order to achieve business goals”. A minimum average grade of “Meets Expectations” is required, or an action plan is put into place to address and improve the issue.