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Stockport Homes Group (SHG) is the largest provider and developer of affordable homes within the Borough of Stockport. Its mission is to ‘Transform Lives.’ Formed in 2005, it is a strongly values-based organisation, dedicated to meeting housing need, tackling social and financial exclusion and bringing investment into Stockport. With over 30,000 customers, its work touches the lives of a high proportion of Stockport residents, with its success measured upon its ability to meet their needs and aspirations.
The parent company, Stockport Homes Ltd, is an Arm’s Length Management Organisation (ALMO) which manages the Council’s 11,500 homes and delivers related services to a wide demographic, including homeless people, older people in sheltered accommodation and those with disabilities. It has developed, or is in the process of developing, around 1050 additional homes for rent or shared ownership, and has diversified to repair and maintain over 50 schools and retirement schemes.
SHG believes that in order to deliver excellent services and high performance they need to offer cutting edge employment practices, engaging and developing team members so they want to work at SHG and give their best. It is through their team members that they can make a positive difference in the communities they serve. SHG are ambitious and demonstrate their commitment to all colleagues across the organisation through their employment offer. Committed to nurturing and developing their people, SHG maximise the opportunity for everyone to contribute to living the organisations ASPIRE Values (Ambition, Social Responsibility, Passion, Innovation, Respect and Excellence).
“Engagement and connectivity are critical to us, both as human beings and as a business - even more so in these isolating, stressful Covid days. To have been able to maintain our engagement while virtually no one was in the office is a tribute to the depth and genuineness of our commitment to our one team approach. The ability to test and check this through the Pulse survey gives us a focus and real, meaningful information. I think, to me, and many of us, it has been a light in dark times. I cannot thank our team members enough for their support” – Helen McHale, CEO
Team member welfare and wellbeing has been at theforefront of SHGs leadership team throughout the pandemic. At the start of lockdown, dailycommunications via their internal newsletter Insight were sent out to all teammembers ensuring that they were up to date with government guidance and hadaccess to the support they needed. Eachupdate was headed up by Helen their CEO or a member of the senior leadershipteam (SLT). Following feedback, theychanged their messages from written to video clips, to ensure they remainedvisible throughout the organisation. ForSLT it was important that people managers had the resources and direction to fullysupport teams during these unprecedented times.
SHG have delivered content virtually and safelyface to face. They have utilised technology to deliver virtual workshops includingmentoring, directorate management seminars, values conversations and thecorporate induction. 25 delegates attended the virtual corporate induction tomeet their peers in break out rooms, engage with the SHG Journey and meet theCEO and directors. Once restrictions lifted, SHG utilised the COVID safecommunity centres to adapt and deliver socially distanced priority workshops.
SHG has a charity of choice which is changed every2 years. At the start of the year, teammembers selected MQ, a mental health research charity. As they progressed through the pandemic itwas clear that the planned fund-raising events which included a summer socialfor team members would no longer be possible. They then looked to what they could do virtually to raise much neededfunds which included team members completing 10km in their own time andreceiving a medal from the Great Manchester run, team members children makingand selling sweet boxes and virtual raffles. In addition, SHG rewards 100% attendance in the form of additional daysoff and vouchers. Some team members gave back their vouchers and donated themto MQ which raised over £1000 towards their amazing £15K total raised throughapproaching things differently and collaboration.
Learn more about the 8 factors of workplace engagement here
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