About Sutton Housing Partnership

The senior management team at Sutton Housing Partnership has taken on board feedback that they are not sufficiently visible to staff and have made a conscious effort to become more visibly involved in the business through spending a day working in a particular area of the business. Their chief executive recently spent a day answering phones in their customer care team. They are also working more closely with the heads of function to enable them to become more involved in the strategic planning process, which in turn supports succession planning.

Sutton Housing Partnership tries to understand their team members' strengths and the need to distribute SMART targets based on team members' knowledge, experience and past performance. All managers hold team and individual meetings as part of the business planning cycle at the beginning of each year which allows them to work with the team members in identifying the targets and objectives for the coming year, having considered the team members' aspirations, role responsibilities and the needs of the service.

Sutton Housing Partnership offers all staff and their family members the ability to access a free employee assistance service 24 hours a day, 7 days a week. This is a confidential service offering advice, counselling and support to staff and/or their family members. SHP has recently introduced a healthcare cash plan whereby staff can reclaim costs of a range of health care activities from optical and dental appointments/treatment to physiotherapy, health screening and scans. Staff membership of the plan is fully funded by SHP.