About Texthelp

At Texthelp they believe it is desirable to have rounded individuals who have an active and interesting life outside work. The personal development policy feeds into that by encouraging the development of new non-work related skills and talents. The company  have two kitchens which are stocked with fresh healthy food twice per week. This is provided free of charge by Texthelp and is available to all staff. Staff are encouraged to eat healthily and live an active life. Additionally each year Texthelp works with a pharmacy to provide free health checks for all staff along with an option to receive the flu vaccination.

As a mission driven company, the wider social issues of literacy improvement, digital inclusion and accessibility are key drivers for the company’s overall activities, and they promote and champion these ‘causes’ as part of their daily business. In terms of charitable fundraising, Texthelp have supported several charities including Camara, Northern Ireland Children’s Hospice  and Mencap. There have also been collections organised for local food banks and both the Calais and Kos appeal’s. Fundraisers include Pub Quizzes to raffles and Bake Off’s/Cakes Sales to Car Boot Sales. There was also a Valentine's Day party, silent auction, secret santa, scary face competition and Christmas dress up. Staff have taken part in zip lines, abseiling, marathons and various fun runs including Race for Life and Colour Run which support local charities.

All employees  have a performance related payment in their salary. This will include KPI performance bonuses and sales commission. The compensation structure with the company is designed to best suit the requirements and objectives of the various departments. Sales and marketing staff will have a greater percentage of their package based on sales whereas technical staff will be more objective target focused. That said almost all employees, will earn some element of commission on company sales, thereby giving everyone an interest in the performance of the company. A loyalty bonus is offered primarily to technical staff as good technical people can be difficult to recruit. There are also ad-hoc bonuses awarded at the discretion of middle management to employees who have performed exceptionally well. These can be awarded at any time throughout the course of the year. Awards might range from a bottle of wine to a meal for two.