About Commercial Group

Arthur Hindmarch the MD spends a morning every month with all new starters, taking the time to get to know them individually, taking them around the premises, explaining the functions of teams, developments that have taken place and plans for the future. He is very involved and hands on working with sales people across all divisions of the company. He personally launched the Added Value Programme and is spending time working with Business Development Managers across the business to empower and train them to sell cross divisionally all of the products and services. Arthur is a humble, open, understanding, funny and empowering individual. He firmly believes that staff should be given the space to grow and at times learn from their mistakes in part of that growth, is hugely appreciative and constantly praises all the staff personally.

Commercial has run a successful environmental programme for a number of years. It is the first company in its sector to become CarbonNeutral and was declared a Beacon Company for sustainability in 2008. It has successfully reduced waste to landfill by over 90% and normalised carbon emissions by over 70% since 2006. They also have Green Angels, which are a small group of staff from different parts of the business with different levels of seniority who work together for a short time on a project. They are tasked to deliver two things; communication and business transformation. Each Green Angels group selects one commitment as the focus for their activity. One team focused on Eliminate Waste and revamped the internal signage, introduced new recycling bins and added two new recycling streams. They also held a “What a Load of Rubbish Day” which included all staff in seminars, tours and a game to encourage recycling. Following their activity, not only did the level of contamination in recycling bins decrease, but staff also reported much better recycling rates at home.

All staff at Commercial are on a bonus system related to performance and for the past 7 years, all support staff have received a Christmas bonus of up to 1 weeks’ salary and they will also receive one this year. They are able to become involved in projects which as a rule are 3 months long and involve business transformation outside their job function. As a reward for their efforts they are given an additional half day holiday. Teams are offered incentives from vouchers to holidays abroad based on achieving set targets. Performance against objectives and targets is reported monthly so that staff are able to see exactly how they are progressing towards their target and reward. Successful employees go on all expenses paid trips to exotic locations and also get to attend international supplier seminars. This year some successful sales people were rewarded with a trip to Dubai.