Quick facts
  • What we do:
    5* Luxury Hotel
  • Year established:
    1931
  • UK locations:
    London

About The Dorchester


What is it like to work for The Dorchester

Personal Growth
Personal Growth
Every month a training calendar is issued that lists all the training courses offered by the Learning and Development Department. There are many different courses available including telephone techniques, The World's Finest Service Workshop and Guests' Name Workshop. The Dorchester offers cross exposure experiences to all employees. If an employee is interested in a department that is not related to theirs, they may apply to do cross exposure. Employees are paid for cross exposure days as normal working days. In addition, employees may also be sponsored to attend external courses that are unrelated to their roles. The intranet is accessible from all computers within the hotel. This provides a vast array of information for employees. In addition, a complimentary Learning Library is available to all employees. The Learning Library contains nearly 200 different books on a wide selection of topics not all of which are work related. Some topics include training, presentation skills, computer help, leadership skills, tips for living eco-friendly, gardening tips, and cookbooks.
My Company
My Company
The organisation goes to great lengths to ensure they listen to their employees and hold an annual survey for their feedback. The General Manager presents an overview of the hotel’s strengths and areas of improvement to all colleagues at the employee quarterly meeting following the survey results. Each departmental manager feeds back the in-depth survey results to their department and focus groups. In addition some one to one meetings are run with team members to determine what can be done to improve the department and hotel over the forthcoming year. Based upon the employees’ responses in the focus groups, each manager compiles an action plan. These action plans focus on the department’s lowest 5 scores and determines the processes that can be undertaken to make improvements to increase the scores in the following year.
Fair Deal
Fair Deal
The Dorchester have a wide range of recognition schemes in place to ensure employees are rewarded for their efforts. Dazzlers of the Month is an employee of the month scheme whereby the two individuals who have excelled in their job roles are rewarded. Following on from this they have a Dorchester Dazzler of the Year award where the colleague whose contribution is most consistent throughout the year is awarded. They celebrate long service and also invite employees to attend a celebratory event after being employed for 1 year. You’re a Star is an Instant Reward and Recognition Scheme. Through this scheme departmental managers and the leadership team instantly recognise employees when they have gone beyond their call of duty. After 6 months service, employees are eligible to apply for external course sponsorship for a course that will enhance their knowledge or skill in their role. On completing their course successfully they are presented with a congratulations card and champagne as a token of their achievements.

Learn more about the 8 factors of workplace engagement here

Benefits:

  • Women
    Women

    At least 33% of senior managers are women

  • Gym
    Gym

    On-site gym or subsidised gym memberships

  • Childcare
    Childcare

    On-site nursery or vouchers

  • Pensions
    Pensions

    Companies offering a final salary or non-contributory pension scheme

  • Health Insurance
    Health Insurance

    Full family cover

Company Statistics

  • Sites:

    1

  • UK sites:

    1

  • Staff Turnover:

    14%

  • Average Age:

    36

  • Male : Female:

    59% / 41%

  • Earning £35,000+:

    6%

  • Number of Staff:

    608

  • Staff:

    608

  • Graduate Vacancy Locations:

    Banqueting, Food and Beverage, Rooms Division/Front of House, Housekeeping, Accounts , Human Resources

Accreditation

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