Quick facts

About The Mall

Helen McIvor used to work in The Mall in Falkirk. Now she works for it. The former shop manager joined the company nearly 18 months ago as a car park operative and has never been happier. “This is a really good company,” says the 50-year-old. “They are very appreciative of what you do. I have been employee of the month twice. You get a certificate and a bottle of champagne. It’s silly wee things like that that make you feel good.”

The Mall owns and operates 23 shopping centres across the country from Aberdeen to Southampton. The company, which sponsors the TV quiz show Family Fortunes, prides itself on giving its 380 employees a great place to work.

From the training opportunities on offer to the pay and benefits and the friendly relaxed atmosphere, staff enjoy coming to work at The Mall. Employees say they have fun at work, earning the company an 82% positive score. Workers care about each other (81%) and go out of their way to help each other (77%).

This strong team spirit pays dividends, too, quite literally. Every employee is eligible to benefit from the firm’s discretionary performance bonus which is based not only on business performance but collective performance by staff, so it’s all about working together.

Regular management and team meetings plus the two-day annual conference and the popular company newsletter strengthen camaraderie and help staff feel part of one big family.

Easy, dynamic and caring are the values of the company and its staff. “The brand values are so in line with what I believe,” says Suzanne Arkinson, 34, general manager of The Mall Falkirk, who is also impressed with the generous bonus scheme, good salary and benefits such as private healthcare and car allowance. “There is a great atmosphere. I love shopping and I love watching people shop. It is a dream job. I can’t believe I get paid for doing it.”

Senior managers at The Mall’s offices in London and Aberdeen work closely with the teams on the ground and give staff autonomy to make decisions. Workers feel their jobs are secure (78%) and believe that they can make a valuable contribution to the success of the organisation (77%).

The company’s reputation and its charity programme Mall Cares, which supports more than 50 local charities around the country, make staff feel proud to work for it (78%).

Employees say there is a high regard for health and safety (87%) and a range of flexible working options gives staff a good work-life balance. People have a great deal of faith in Ken Ford, the chief executive (76%), and much of that comes from the way he values his workforce.

“I am sure that one day someone from our cleaning staff will become a general manager,” Ford says.

What is it like to work for The Mall

Flexible hours and working arrangements. The malls are a 24 hour operation which gives The Mall great opportunities to accommodate a variety of work patterns according to individual needs.
My Team
My Team
Team build events are available to all teams within the business, whenever they want to make use of them. Every mall person is eligible to benefit from The Mall's Discretionary Performance Bonus/Dividend.
My Company
My Company
The Mall Annual Awards are presented at a black tie dinner at a top venue in central London each year. There are 10-12 awards covering all the main business functions as well as awards for their top retailer and their top Mall team. We also give the following awards, Retailer Relations Award, Mall People Award and Mall Operations Award.

Learn more about the 8 factors of workplace engagement here


  • Charity Activities
    Charity Activities

    10% of staff undertake charitable activities during business hours

  • Women

    At least 33% of senior managers are women

  • Gym

    On-site gym or subsidised gym memberships

  • Childcare

    On-site nursery or vouchers

Company Statistics

  • Earning £35,000+:


  • Staff Turnover:


  • UK sites:


  • Staff:


  • Male : Female:

    50% / 50%


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