The leader of Mosscare has a clear passion for and pride in the work of The Mosscare Housing Group. In leading the organisation he seeks to include, engage and listen to staff, customers and other stakeholders so together they can fulfil their vision of “achieving excellence in all they do”. Currently he is undertaking a shadow placement with each of the teams within the Group.
Mosscare's culture and approach to staff engagement is to: - Consult - Listen - Respond - Act. Following this approach develops the trust of staff and gives them confidence to come forward with ideas and suggestions. Mosscare provide three examples of where this approach to engagement has led to positive change: - in the consultation on their 2011-16 Corporate Plan, a staff member encapsulated the approach of Mosscare with the suggested phrase "Pride in our past and passion for our future". These words resonated with the wider staff group and the boards of Mosscare and Mossbank. They were embraced within one of their strategic challenges and featured as the title to the 2010/11 Annual Report; - Their Mosscare in the Community Day, described later in this submission reflected the innovative ideas and suggestions provided by a range of staff from within the group. The success of the day was to a large extent, due to the belief of staff that their ideas had been taken seriously and were making a real difference and impact bringing benefit to local residents and neighbourhoods; - In 2010-11 a proposed staffing re-structure of the organisation was changed significantly following consultation with staff who responded with positive and constructive ideas for a revised structure which was embraced by the organisation as the best way forward. Success has been achieved through the revised structure.
The Mosscare Group has for a number of years celebrated National Customer Service Week. In the build up to this week along with a number of other customer focused initiatives, they promote their annual staff award scheme. Their staff are involved in giving a meaningful title to the award scheme and in previous years it has been known as “The MOsscars”. In 2011, in conjunction with their successful submission for their Investors in People Gold status, they ran a competition for a new name. “As Good as Gold” was selected from over 30 entries. Staff voted for colleagues for the following “As Good As Gold” customer service awards: - Cool Customer Award: for dealing with difficult situations - Kool & The Gang Award: for the best team - Techno Award: for best use of technology - Blue Peter Award: for planning ahead and saving the day - Tardis Award: for consistency and reliability - Stand Out Award: for stepping forward to meet a new challenge In each of these categories there was a winner, runner-up and special commendation. In 2011, 55 staff members voted in the “As Good As Gold" Awards which is a pleasing response rate of over 50%. A total of 283 votes were cast for individual staff members which is a significant achievement.
Learn more about the 8 factors of workplace engagement here
Companies offering a minimum of 25 days annual leave
On-site gym or subsidised gym memberships
On-site nursery or vouchers
40% of employees with more than 5 years' service
Male : Female: