Mission: To provide delightful spaces, carefully selected affordable drinks, exceptional pub food and live music every night. Vision: To change the shape of the UK pub market forever and to breal the barriers of employment for disadvantaged groups. By 2020 5% of NWTC's workforce will comprise of people with physical disabilities or mental health issues.
THE GLASS IS definitely half full for staff at the New World Trading Company, which jumps directly into our top 10 on its Best Companies debut. People have fun working with their colleagues here — a 90% positive score, ranking fifth on this question — and can improve themselves too, with the firm providing a range of courses, from wine tasting and brewing methods to music and language classes.
The 887 employees say their training, costing more than £1,000 a head last year, is of great personal benefit (84%, first). They feel there are plenty of opportunities for them to learn and grow (73%).
The Knutsford-based business, which was bought for £50m last year by private equity firm Graphite Capital, operates 15 pubs and restaurants nationally under five brands — the Botanist, the Oast House, Smugglers Cove, the Trading House and the Club House. Chief executive Chris Hill oversees an operation that was founded in 2011 by Jeremy Roberts and Tim Bacon, who died last April from cancer at the age of 52. It reported a 69% increase in revenues to £30m in 2016 and the workforce grew by nearly 50% over the same period.
Everyone belongs to one of six tribes that compete at local level for holidays abroad and days off. Tribe members also gain points for good feedback from mystery diners, fundraising for charity and random acts of kindness. There is a bonus, too, if people successfully recommend a friend for a job.
Almost 60% of employees earn £7,500 or less, but most are part-timers and consider themselves fairly paid relative to others in the sector (75%). They believe their bosses, who themselves take part in peer mentoring, motivate them to give their best daily and are great role models (both 78%).
Male : Female