About Trainline

Trainline are the leading online provider of rail tickets for rail travel by the value of tickets sold, with a mission to help rail passengers save money, time and hassle.

Trainline is a technology-driven company. And whilst the end result is improved travel experiences, what really excites them is the technology that enables them to have a positive impact on their customers’ lives.

The company says their customers are at the heart of all they do. By getting to know them, think what they might need (before they even know they need it!), they then come up with timely and fairly-priced advanced technology solutions.

They have a team of over 500 staff from 48 countries who work in London and Edinburgh, and once a year they run a ‘Give and Gain Day’ where employees can sign up to volunteer at a local charity. In 2017, employees helped four charities: Spitalfields City Farm, Thames21, South London Cares, and KIDS.

What is it like to work for Trainline

My Manager

82% of staff agreed:

I feel that my manager talks openly and honestly with me

In 2017, the Trainline launched a quarterly pulse survey that asks all employees to provide feedback and rate their manager. By setting internal benchmarks, the company is able to identify which of their managers are on track and those who need support.

82% of staff agreed:

I feel that my manager talks openly and honestly with me

Personal Growth

82% of staff agreed:

The experience I gain from this job is valuable for my future

In 2017, the Trainline launched ‘Trainline Connect’, an internal mentoring programme that will enable the company to develop mentors and mentees. In addition, Trainline Connect provides these mentors and mentees with a community to share best practice and understanding.

82% of staff agreed:

The experience I gain from this job is valuable for my future

Fair Deal

54% of staff agreed:

I am happy with the pay and benefits I receive in this job

In order to reward employees for their efforts, staff members are encouraged to nominate colleagues and/or teams each quarter as part of their formal recognition process. Nominations are judged against the company’s values.

54% of staff agreed:

I am happy with the pay and benefits I receive in this job

Learn more about the 8 factors of workplace engagement here

Benefits:

Charity Activities

At least 20% of staff are known to undertake charitable activities during business hours without incurring financial loss
Holidays

Companies offering a minimum of 25 days annual leave to all employees
Development

Companies who provide support for non-work related training