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Since 1981, when The Works first opened their doors as Remainders Limited, a discount bookstore, they have been evolving, adapting and growing.
The Works is one of the UK's leading family friendly retailers of value gifts, arts, crafts, toys, books and stationery. With over 500 stores nationwide and a recently relaunched website, their mission is to offer a unique and enjoyable shopping experience, built on core principles of value, variety, and quality.
Their strongest point of differentiation remains their ability to offer customers the experience of discovery. With thousands of products available, these are refreshed on a regular basis which enables them to remain agile and react quickly to trends. Key to their model is their great selection of own branded products.
The Works are proud to employ pro-active and hardworking colleagues. They have an environment that is busy, fast moving and full of energy. Their people are what makes The Works so great. They are crafty, caring, and can-do. Its somewhere you can put your proud and passionate, inclusive and accessible, confident and honest, fun and creative, and nimble and driven approach to work.
"I am delighted by what our colleagues have collectively achieved in gaining this 2 star accreditation, particularly in a year that has been the most challenging many of us have faced from a personal and work perspective. This accreditation and our ongoing success is testament to the strength of our team spirit and unique culture which I am very proud to lead." - Gavin Peck, CEO
Throughout the pandemic, The Works board prioritised communicating and engaging with all 4,000 colleagues. Weekly, they would send updates to colleagues either by email to personal emails or through videos created and cascaded through WhatsApp. A national conference call was held with over 600 Management colleagues to hear direct from the board on business updates and the measures that were being put in place to re-open stores safely. They also created a 'Works Family Facebook Group’, and all colleagues were invited to join this closed group voluntarily.
The Works Area Sales Manager Development Programme for future Area Managers runs every 18 months and is designed to progress high potential Store Managers into Area Sales Manager positions. English Delegates are funded through the Apprenticeship levy, with Irish, Scottish and Welsh Managers supported with internal budget to ensure consistency across the business. Delegates are all internal and are selected through assessment days. Delegates receive either an ILM or CMI level 5 qualification at the end of their programme and receive 20 days of management and leadership development from a specialist partner as well as considerable opportunity to put their learning into practice within the business
The Works Area Managers held 1:1 calls with every single one of their retail stores teams to ensure they had a consistent management message, their concerns were listened to and managed effectively.
Learn more about the 8 factors of workplace engagement here
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