Quick facts

About Thomas Cook

Staff at Thomas Cook are no different to the customers they serve — by showing a spirit of adventure they can go just about anywhere they want. For employees at the 160-year-old travel company that means expanding the horizons of their careers and travelling up the company ladder.

The company's chief executive Manny Fontenla-Novoa is a clear example of career progression — he started with Thomas Cook at the age of 18 in the print department. Scores of 64% for finding him inspiring and 66% for doing a good job are both in the top 10 nationally.

A training academy allows employees to progress through junior and middle management at their own speed and a fast-track programme is in place to identify successful applicants and help them on to senior management.

Each area of the business has its own pay scheme; people in sales have opportunities to earn incentives while those covering back office responsibilities are remunerated for objectives achieved and delivered. For those who really progress in sales, the rewards include educational trips to destinations such as Sri Lanka, Tahiti and Paris. Benefits are exceptional and employees have the flexibility to tailor such packages to suit their personal needs. Perks include private medical cover, a pension scheme and life assurance.

As well as travel deals, staff discounts cover everything from gym membership to Thornton's chocolate.

The agency has incorporated a variety of initiatives to ensure that regular communication reaches the widest number

of people. These include quarterly management meetings, local briefings delivered twice a year by the chief executive, road shows and a magazine, as well as an annual conference. Thomas Cook also has a web-based chat room for the workforce to directly interact with the director of the company's airline.

Encouragingly the firm's best scores came in the "my team" section of our survey. Staff report a strong sense of family within the organisation (68% and another top 10 rating) and say their teams are fun to work with, the 81% positive score here beaten by just two other companies.


Company Statistics

  • Annual Sales:

    £1,648,784,000

  • Number of Staff:

    12111

  • Male to Female ratio:

    21% / 79%

  • Staff Turnover:

    31%

  • Earning £35,000+:

    6%

  • Sites:

    700

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