About Trustpilot

Trustpilot is an online platform that invites consumers to write reviews about businesses on their site to create trust and transparency when buying online. Trustpilot produces a TrustScore for businesses based on recent reviews.

The company currently has over 36 million consumer reviews of approximately 200,000 businesses. Trustpilot’s community is live in 27 countries and more than 45,000 consumers sign up to Trustpilot every day.

The platform also helps businesses generate insights through customer review data analytics. This can be used to continuously improve business operations, increase customer satisfaction and drive innovation.

They have two in-house trainers who train all employees on different subjects depending on their department. This can range from sales training, or even how to deal with difficult customers.

To support growth within the company, employees are on a career development plan that involves a one-to-one meeting every week with their manager.

What is it like to work for Trustpilot

Leadership

93% of staff agreed:

The leader of this organisation runs this organisation based on sound moral principles

Their senior leadership team communicate with all staff, irrespective of job function or seniority, to set an example of openness and transparency. They have numerous methods of inclusion, including their company bonus structure that is based on open reviews, trust, revenue and growth.

93% of staff agreed:

The leader of this organisation runs this organisation based on sound moral principles

Wellbeing

84% of staff disagreed:

My health is suffering because of my work

Trustpilot promotes healthy eating. They have stopped buying fizzy drinks, crisps and chocolate. Instead, they have replaced these snacks with fruit, veg, coconut water, oat bars, healthy cereals and other snacks. A number of employees in their office have lost weight from the change in their diet.

84% of staff disagreed:

My health is suffering because of my work

Fair Deal

64% of staff agreed:

I am happy with the pay and benefits I receive in this job

They have a presidents club for overachievers. In the past they have been to New York and Costa Rica. And they have quarterly winners day for overachievers - they are taken to fine dining restaurants and given weekend getaways to locations such as Rome and Paris.

64% of staff agreed:

I am happy with the pay and benefits I receive in this job

Learn more about the 8 factors of workplace engagement here