UK Power Networks is one of the country’s largest electricity distributors, making sure the lights stay on for more than eight million homes and businesses across London, the South East and the East of England. This means over 18 million people can stay connected and go about their daily lives uninterrupted.
The company invests more than £600 million in its electricity networks every year, offers extra help to vulnerable customers at times of need, and is undertaking trials to ensure that electricity networks support the transition to a low carbon future.
UK Power Networks is dedicated to being an employer of choice for their 6,000 geographically dispersed, predominantly field-based workforce – as well as future recruits – through providing dynamic opportunities. They are proud of their diverse workforce and invest in career progression, job satisfaction and recognition for delivering high performance 24/7. With two per cent staff turnover and a third of their directors coming from their apprenticeship or graduate programmes, 82 per cent of employees agree that this is a great workplace.
“We are delighted to have achieved three stars this year. An improving score is important recognition, because it demonstrates that as a company we responded in the right way to the unprecedented events of 2020, with our employees as well as our customers at the heart of all decisions. I see this as a great platform for us to build on in future.” - Basil Scarsella, Chief Executive
In response to the pandemic, UK Power Networks supported managers in a variety of ways. These included creating online toolkits to support new ways of working, as well as guidance that managers could draw upon to help keep their teams informed, connected, engaged, safe and well, and learning. Additionally, the company redesigned their leadership and team training for managers – normally delivered internally – to bite-sized webinars focussing on attributes and skill sets that they felt would best support managers through the pandemic.UK Power Networks also transformed their Leadership Conference so that it could be accessed remotely by video link.
UK Power Networks is committed to employees' physical and mental wellbeing. With the anticipation of lockdown, the company’s ‘WorkingWell’ team worked alongside Olympic athletes, leading nutritionists, and renowned sleep doctors to create a series of live weekly wellbeing webinars to engage and support employees. The webinars, which could be revisited any time, were also available for employees’ families.
When the pandemic forced many food outlets to close and restrictions to supermarket opening hours, the company distributed food packs for employees undertaking operational work and provided a meal allowance for employees called out on standby. A ‘Careers Allowance’ was introduced to provide financial support to employees living with a vulnerable relative.
A new scheme, Supporting Your NHS (SYNHS), was launched to help employees to support their local NHS. SYNHS was a weekly prize draw where UK Power Networks donated £100 each week to three chosen employees’ NHS trust of choice.
Additionally, the company extended its ‘Buy a Book’ scheme at the beginning of lockdown. This meant employees had the opportunity to apply for£30 towards books for themselves, their partner, or children – something particularly beneficial to employees who suddenly found themselves home-schooling.
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