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Utilita are one of Britain's leading suppliers of smart pay as you go energy and were one of the first independent suppliers to challenge the 'Big Six'. Utilita was formed in 2003 by Bill Bullen, a former British Gas executive who wanted to give people a fairer, more transparent, energy deal. Originally there were four people around one table in Winchester. Fast forward almost two decades and they now have around 1,400 staff, spread over numerous locations.
Utilita appreciate the challenges many of their 750,000 customers have and do all they can to help them manage their energy spend. Every Utilita customer receives a smart meter at no extra cost and a highly competitive tariff. They serve many vulnerable, low income, households. Utilita realised very early on that smart metering was the way forward in Britain.
Their people love going in to work and there are opportunities for progression for those who want it. The pace is dynamic, they keep their offering current to staff and customers and there is a real passion throughout the business to do the right thing.
I’m incredibly proud that Utilita has been awarded two-star accreditation - the second-highest standard of workplace engagement - by Best Companies. This is a really big achievement, one described by Best Companies as only possible through “outstanding commitment to workplace engagement”. It’s really reassuring to hear that we have a workforce that is engaged, happy and getting the right support. I have been constantly impressed by staff performance in 2020, despite the challenges thrown at us by COVID-19. The Best Companies survey provides us with some great insights to make Utilita an even better place to work in 2021 - Bill Bullen, CEO, Utilita
Utilita’s CEO held live virtual ‘ask the boss’ sessions where people from around the organisation could join and ask any questions they like. They also have a weekly ‘Bill Bulletin’ with updates and information given from what is going on around the business. Every executive team member holds regular virtual team meetings.
Utilita are taking part in the Prince’s Trust ‘Million Makers’ instigating a Tik Tok dance challenge to help raise money. They have also donated £50,000 of their levy to charities.
Utilita held "Back to our Future" workshops for people going back into the office to support with any worries or anxieties they had. They are scheduling in teams to be on site to ensure there is some safe face to face interaction and connectivity. For new joiners, Utilita have made 'Welcome Boxes' with tech kits and any relevant merchandise to try and ensure a connection to the company.
Learn more about the 8 factors of workplace engagement here
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