I am happy with the pay and benefits I receive in this job
In addition to generous monetary bonuses, all employees at WFAC can earn 'Chorlty Chips' (CCs) for doing everyday things, such as attending work each day or meeting their quality expectations. The company have created an online shop where employees can spend their CCs to get goods such as vouchers, family days out or additional leave. Similar to online banking, each employee also has their own balance, prominent when they log on. Another jewel in WFAC’s crown is their ‘Achievements’ feature. Appealing to their young workforce, the company ventured outside the box and decided to create a system that mirrors a video game. Agents can ‘unlock’ Achievement Points (AP) for completing a range of activities, some that are easily attained, such as logging onto the system for the first time and others which are more challenging, such as the agent’s customers receiving over one million pounds worth of offers in a month. These APs can then be exchanged for currency in the internal shop.