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Quick facts
  • Year established:
    2002
  • Website:
    http://www.xln.co.uk
  • Contact
    • X L N Telecom, Millbank Tower, 21-24 Millbank, London, London, United Kingdom, SW1P 4QP
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About XLN | for small business

XLN supply small British businesses with essential service such as phone, fibre broadband, card processing and energy coupled with uniquely high levels of customer service to help keep them up and running.

The company was founded in 2002 by Christian Nellemann who set out to revolutionise the epidemic of poor customer service and slash unnecessary high costs. They are passionate about helping small businesses and ensuring that high streets are not taken over by large corporate organisations.

Their teams answer calls in 6 seconds compared to their competitors average of 1000 and they resolve over 90% of issues on the first call. Their teams are dedicated to keeping small businesses up and running.

As a result of their last engagement survey they have conducted team 'Spotlight Interviews'. These are a series of on-going interviews, whereby they talk to individuals from every area of the business about what they do, whilst also revealing their personality and sharing with the business alongside photographs. This has had real impact in allowing the teams to not only understand what people do, but also to put names to faces and help develop a family culture.


What is it like to work for XLN | for small business

My Manager
My Manager
XLN have found that Shadowing is the most effective form of support. Their team always feedback that learning by directly following someone with experience in a higher grade role gives them the confidence to step up. It offers the knowledge and clarity of what is expected. It's the simplest way to find out what good looks like and also identify potential areas where they can make improvements to the way the roles are managed.
Personal Growth
Personal Growth
XLN prides itself on “promoting within” and as an organisation that can only be achieved by constant employee development. If any employee requests any training, whether specific to their role or not, they will always say yes. They believe if an employee wants to better themselves, then they should do everything possible to retain that ambition within the business and offering unlimited training resource is key to that.
My Team
My Team
They utilise Instagram as their employee-focused social channel and post regularly to communicate with the team about the latest incentives, events, team get-togethers and company updates. XLN believe the platform is a great way to connect with the organisation.

Learn more about the 8 factors of workplace engagement here

Benefits:

  • Gym
    Gym

    Companies offering either free gym/ sports facilities or subsidised gym membership for all employees

  • Maternity
    Maternity

    At least 10 weeks’ full pay or generous alternative

  • Family Friendly
    Family Friendly

    School hours contracts offered to all staff

Company Statistics

  • Staff Turnover:

    102%

  • Earning £35,000+:

    15%

  • UK sites:

    2

  • Average Age:

    32

  • Staff:

    359

  • Male : Female:

    64% / 36%

Accreditation

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Start your engagement journey today and find out what you need to do to earn a Best Companies accreditation or a place on the Best Companies lists.