About Xoserve Limited

Xoserve have a wellbeing programme that focusses on the output of reasons from sickness absence reporting and Nationwide initiatives. In the past 12 months they have held events and raised money for charities including Stoptober, Wear it Pink Breast Cancer Campaign, Macmillan and Mind. In addition, Xoserve have held events that directly benefit the wellbeing of their own employees, such as, the Xoserve Safety Day, an Inspirational Safety Talk, St John Ambulance 5 Ways to Save a Life seminar, Health Checks and Flu Vaccinations and a Water and Dehydration awareness session. Xoserve also have a reporting tool that employees can log Health and Safety risks through, as an initiative to encourage employees to report hazards the amount of risks reported helps to raise money for charity. The report is then used to support awareness events for hazards. They align their wellbeing initiatives to their top reasons for absence, where mental health and workplace stress has been identified as a concern they have carried out a number of workshops that have been facilitated by external providers such as “Mind” and their own occupational health provider. They have an Employee Assistance Programme which is available to all employees and provides counselling services if appropriate. Employees also have access to a health management site which provides help and information on dealing with stress and depression. Access to and employee assistance programme, regular meetings with line managers, awareness days about mental health and mindfulness.

Xoserve charity partners all represent a business theme or consideration, rather than supporting a random selection of charities. Activities are planned, based around an events calendar, involving internal and external events. The themes are, addressing the future workforce’s needs by fundraising for The Prince's Trust who are supporting young people with life skills, specifically mathematics and technology. Promoting a healthy workplace by fundraising for Mind. Supporting the local community by fundraising for Birmingham St Mary’s Hospice. And Xoserve’s very own grant making charity, the Xoserve Foundation Activities includes an Office Olympic Games and Christmas Jumper Day to 5k runs and a skydive. The company have an active employee volunteering programme that focusses on skill-development. Colleagues can volunteer as a team or individually. They partner a school in a disadvantaged part of Solihull and provide a range of enterprise and careers advise, including a work experience programme for A-level students and a Customer Services workshop to Year 9. They also have an apprenticeship scheme, where they take on 3 apprentices each year for an 18 month paid placement.

Xoserve have a reward toolbox where colleagues, team leaders and managers can recommend a reward as immediate recognition for employees in relation to a piece of work, consistent behaviours and such. The toolbox offers managers the choice of rewards such as, gift vouchers, team meals, meals for up to 4 people and Additional Annual Leave. Managers are also able to offer an Ex-gratia payments. The company also utilises their internal social network, Yammer, to acknowledge successes both individual and team related. They hold an Annual Christmas party for all staff and a summer event, this year’s summer event was a family fun day where employees could bring guests and children or relatives to the event which included, It’s a knock out, food, bouncy castles, entertainment and face painting. Xoserve host Customer Service awards where employees have the opportunity to nominate a colleague for good service, if successful they are awarded a voucher. Donut and cupcake deliveries to thank staff for supporting various initiatives. Various awards are given for employees for the following length of service, from just a year to up to 50 years! The level of award differs for each milestone.