The MC³ methodology: Caring
Caring is one of 4 elements that make up our managerial engagement methodology MC3.
Caring managers respect their team members as people who have lives outside of work, and show genuine interest in them as individuals. We divide ‘caring’ into 2 key behaviours:
“Knowing the pressures on people inside and outside of work, and using the information to fuel thoughtful action”
“Understanding the impact of workload and life-balance on the individuals in your team”
Within our b-Heard survey there are 19 scoring statements, which when applied to the management level of an organisational structure, measures managerial engagement. Managers are given a star rating, with 3★ managers leading the way in engaging their teams.
3★ caring managers
Below are some best practice examples of what 3★managers do to show they care to their team.
These are real examples taken from interviews with managers across a range of sectors, organisations and job roles.
Taking time out
“I make sure to get my team together every month to do something together outside of work. I don’t think it’s enough to just work on a transactional level and I always try and get to know my team on a personal level too. To me, if you understand each other on a personal level that’s when you work together best and have achieve results.”
3★ caring manager working in the banking sector
Sense of community
“Recently I completed a community walk with 13 colleagues. It was great to be able to give something back and to get to know one another more in an informal environment. I find a team challenge where you are all doing something together helps to develop a positive culture and a sense of family spirit.”
3★ caring manager working in the hospitality sector
Notice the little things
“I have informal chats with my team as often as I can. I think it’s important to look out for each other and regularly use my eyes and ears to pick up on any changes. For example, if someone is regularly late to work I have an open conversation with them to see if anything is wrong to see how I can best support them.”
3★ caring manager working in the non-profit sector
Adapting your style
“I recognise that one rule doesn’t fit all. Everybody is different with unique strengths and I try and make time to get to know each member of my teams as individuals. Some people might want more 1-2-1s or interaction with me than others so I tailor the time I spend with people accordingly.”
3★ caring manager working in the technology sector