The MC³ methodology: Considering
Considering is one of 4 elements that make up our managerial engagement methodology MC3.
Considerate managers have realistic and achievable expectations. They offer support and make sure good work is recognised. We divide ‘considering’ into 2 key behaviours:
“Not just about grand gestures, it’s the daily “thank you”, creating a culture of recognition.”
“Giving people confidence to stretch themselves, being there as support in case the team need it.”
Within our b-Heard survey there are 19 scoring statements, which when applied to the management level of an organisational structure, measures managerial engagement. Managers are given a star rating, with 3★ managers leading the way in engaging their teams.
3★ considerate managers
Below are some best practice examples of what 3★ managers do to offer support and recognition to their teams.
These are real examples taken from interviews with managers across a range of sectors, organisations and job roles.
Reward and recognition
“In addition to the standard company-wide recognition policies, I made the decision to set up a reward of £10 for any team member who receives 10/10 feedback from a customer survey. This came from my department budget. Whilst this might not seem like a huge amount, it highlights commitment and gives instant recognition. I showcase people who have won the rewards in our monthly team meetings too.”
3★ considering manager working in the retail sector
Just a note to say…
“A simple thank you is always appreciated. I try and go a little bit further and write thank you cards for when my team have gone the extra mile – and then I post them to their home address. If they’ve pushed themselves I make sure to show a tiny amount of effort back to affix a stamp and walk to a postbox (rather than just popping it in an in-tray or in the company post).”
3★ considering manager working in the energy sector
Sharing the load
“I hold a resource meeting each week. It’s open and transparent. We discuss capacity and where extra support might be needed. This helps the wider team understand peaks and troughs, and shows that they don’t have to struggle with workload. We’ll move resource where it is needed and the team know that they can count on each other.”
3★ considering manager working in the recruitment sector
Getting to know your team
“I think it’s important to take the time to get to know your team and understand what motivates them. If a member of my team has done a great job, I make sure to recognise it in a way that is appropriate to them. For some of my team this is taking them for a coffee and cake to spend some time together, whereas for others it might be a gift voucher.”
3★ considering manager working in the non-profit sector
“I have monthly 1-2-1s with my team but every quarter I take the time to have development discussions. I want to make sure that I develop my team and that they grow and improve. We’re all busy but I think it’s important to prioritise this conversation and make time for it – even if it is just for 15 minutes.”
3★ considering manager working in the charity sector