The MC³ methodology: Conversing
Conversing is one of 4 elements that make up our managerial engagement methodology MC3.
Managers who engage in meaningful conversations listen to their team members and share vital information in an open and honest way.
“Giving all of the information required, whatever form the information takes it needs to be clear, open and understandable”
“Promoting a culture of conversation, helping people to feedback what they are thinking and to really take it on board”
Within our b-Heard survey there are 19 scoring statements, which when applied to the management level of an organisational structure, measures managerial engagement.
Managers are given a star rating, with 3★ managers leading the way in engaging their teams.
3★ conversing managers
Below are some best practice examples of what 3★ managers do to listen and converse well with their team.
These are real examples taken from interviews with managers across a range of sectors, organisations and job roles.
Open communication channels
“I open up our weekly management calls so that any team member can join. Anyone can access the dial-in details and come on the call to listen. I find that this keeps our communications channels open and that people feel more involved. I give everyone on the call an opportunity to ask questions at the end. It’s great to get different viewpoints and opinions from across the business.”
3★ motivating manager working in the non-profit sector
Be in the present
“A few years back I read a book called Be Here Now. The underlying principles of the book still resonate me; it was all about making sure you give the person you are speaking with your undivided attention. Whenever I’m in meetings with my team I make sure to not have my phone with me and use body language to show that I’m interested in hearing what the other person is saying.”
3★ motivating manager working in the energy sector
“When I speak with my team I visibly show that I listen. I think it’s important to always give eye contact with the person you are listening to. If one of my team comes to see me I always stand-up and say hello. If I can, I try and have a chat away from my desk so there are no distractions in front of me and it means that I truly listen to them.”
3★ motivating manager working in the banking sector
Communicate change with care
“I use a CIF acronym to communicate changes with my team which I find works well. Clarity – I explain to people what is going on and what is expected of them, making sure that I am honest and open. Invest – I take time with my team to explain the changes and I’m sincere. Feedback – I ask for feedback on my behaviours and approach. This provides me with honest feedback and I follow up any suggestions.”
3★ motivating manager working in the legal sector