IP Integration

We are the Digital Transformation experts that create intelligent and innovative Contact Centre, Cloud and Connectivity services and solutions.
Hidden mission statement
https://ipintegration.com

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IP Integration is a Customer Contact Specialist that's focused on creating intelligent, innovative, and secure contact centre solutions.

Founded in 2001, the Reading based organisation has since opened offices in London, Manchester, Edinburgh, and the Philippines.

The organisation recognises that its success is only possible thanks to the skills, commitment, personality, diversity, emotional intelligence, and hard work of its team. It believes in creating a culture and environment where its people are encouraged to be who they are.

IP Integration has a Social Club for its employees that is run by volunteers across the business where they plan events throughout the year including rounders, axe throwing, shuffle boarding, and more.

Each year, it hosts a Wellness Week, where teams get together virtually or in person to engage in a number of wellness activities, such as yoga, mindfulness sessions, cook alongs, and walks (especially on IP Integration Dog Days!).

Also, it hosts a family day each year, where it invites employees’ families to come into the office. Some of the activities it has organised are, BBQs, petting zoos, ice cream van’s, magic shows, bowling, and adventure golf.

Every year, the organisation has a company kick-off event, where everyone comes together to hear about the business plans for the year ahead and to celebrate the close of a business year – a highlight of the year for most IP Integration people.

A spotlight on

IP Integration

View the latest achievements

Featured Workplace Factors

Leadership

80% of staff agreed

The leader of this organisation runs this organisation based on sound moral principles

Bi-weekly all-company calls with senior management keeps employees informed of what is going on in the business, including any news and updates. A minimum of bi-weekly one-to-ones between managers and employees tracks their progress, checks their wellbeing, and weekly team meetings ensures that there is a continuous flow of current information.

Fair Deal

60% of staff agreed

I feel I receive fair pay for the responsibilities I have in my job

IPI's Performance Enablement process recognises its 'Exceptional' people; those that consistently go above and beyond. During its Company Kick-Off events, these exceptional individuals are presented with a £750 voucher for their efforts. Other rewards include the organisation paying for them and a partner or friend to go out for a meal.

Personal Growth

81% of staff agreed

This job is good for my own personal growth

The organisations ‘IPI Evolve’ Development Programme includes a variety of modules such as personal impact, career goals, presentation skills, and more. Anybody can participate, and they receive a variety of support throughout. Additionally, every employee has a LinkedIn Learning license, allowing them to learn as and when it suits them.

Leadership
%

80% of staff agreed

The leader of this organisation runs this organisation based on sound moral principles

Bi-weekly all-company calls with senior management keeps employees informed of what is going on in the business, including any news and updates. A minimum of bi-weekly one-to-ones between managers and employees tracks their progress, checks their wellbeing, and weekly team meetings ensures that there is a continuous flow of current information.

Fair Deal
%

60% of staff agreed

I feel I receive fair pay for the responsibilities I have in my job

IPI's Performance Enablement process recognises its 'Exceptional' people; those that consistently go above and beyond. During its Company Kick-Off events, these exceptional individuals are presented with a £750 voucher for their efforts. Other rewards include the organisation paying for them and a partner or friend to go out for a meal.

Leadership
%

80% of staff agreed

The leader of this organisation runs this organisation based on sound moral principles

Bi-weekly all-company calls with senior management keeps employees informed of what is going on in the business, including any news and updates. A minimum of bi-weekly one-to-ones between managers and employees tracks their progress, checks their wellbeing, and weekly team meetings ensures that there is a continuous flow of current information.

Quick Facts

Organisation established in
2001
Total number of UK employees
Number of UK locations
43
Employee average age
71% : 29%
Male : Female employee ratio
84%
Employees earning £35k+
7%
Employee turnover (voluntary)
Quote from the top...

Purpose and our people are the heart of everything we do to ensure that we deliver an exceptional experience for our clients and partners. We have an amazing team of people who pull together every day to make IPI a better place to work.

Lisa Fradin, Chief People Officer

Benefits

Gym / Sports

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Profit Related Pay

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Long Service

Companies where at least 40% of the staff have worked there for more than five years.

Private Healthcare

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Latest Achievements

National Ranking
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Best Small Companies to work for in the UK
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76
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76
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76
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76
Best Big Companies to work for in the UK
National Ranking
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76
Best NFP Organisations to work for in the UK
London
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London
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London
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East of England
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The Midlands
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The South East
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40
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The South West
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Wales
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Yorkshire & The Humber
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Best Companies to work for in Yorkshire & The Humber
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
Sector Ranking
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21
Best Companies to work for in the UK
Sector Ranking
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21
Best Companies to work for in the UK
Sector Ranking
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21
Best Companies to work for in the UK
Sector Ranking
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21
Best Companies to work for in the UK
Sector Ranking
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21
Best Companies to work for in the UK
National Position
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76
Best
Mid-Sized
Company to Work For in the UK
Regional Position
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Best
Mid-Sized
Company to Work For in London
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Company to Work For in the North East
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Company to Work For in the North West
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Company to Work For in Northern Ireland
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Best
Company to Work For in Scotland
Regional Position
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40
Best
Company to Work For in the South East
Regional Position
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Best
Company to Work For in the South West
Regional Position
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Best
Company to Work For in Wales
Regional Position
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Best
Company to Work For in Yorkshire & The Humber
Regional Position
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Best
Company to Work For in the East Midlands
Regional Position
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Best
Company to Work For in the West Midlands
Sector Position
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21
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Interested in a career with
IP Integration
?

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IP Integration

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