Best Companies | Technology Services Group (TSG) Company Profile

Technology Services Group has more than 250 staff across the UK providing managed IT services to small and medium-sized businesses. With a dedicated Sports and Social network, employees can take part in a range of activities from an annual staff party to regular CSR days, aligning closely with the company’s desire to have a team-based culture.

The dedication to development is evident from the moment new recruits arrive at TSG. Inductions typically run for two to four weeks, helping new starters to become familiar in their new roles, with the technology they use, the customers they serve and the culture within TSG. Staff training does not stop there, integral to careers at TSG is a firm belief in lifelong learning which is supported by a dedicated training team and online portal to support employees in their learning journeys.

The company CEO and rest of the Senior Leadership Team provide regular consistent and clear communications, ensuring all employees are kept up to date at all times. A live monthly staff round up is hosted by the CEO to allow staff to share in the monthly wins and recognise any stand out performance from team members. Quarterly live business update sessions are held by the Senior Leadership Team via MS Teams including live Q&A sessions.

Leadership

77% of staff agreed

I have confidence in the leadership skills of the senior management team

CEO Rory and the rest of the Senior Leadership Team (SLT) provide consistent and clear communications to the business. Monthly round-up sessions are held remotely to provide an update on the month's business activities as well as give recognition to staff who have gained accreditations or qualifications.

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Giving Something Back

81% of staff agreed

This organisation has a strong social conscience

TSG has pledged to achieve Carbon Net Zero status. The company’s environmental footprint is already low given it is an IT Services Provider, however, it has a recycling provision in all of its office locations. Additionally, wherever possible, work is carried out remotely to avoid unnecessary travel.

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My Manager

90% of staff agreed

I feel that my manager talks openly and honestly with me

Managers are encouraged to develop their teams in pursuit of delivering a great customer experience, which is key to continued company success. Managers provide staff access to career development programmes, which are delivered with a blended learning approach. There is a mix of classroom workshops, online learning, coaching, and mentoring.

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Leadership

77% of staff agreed

I have confidence in the leadership skills of the senior management team

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Leadership

Best Practice

Giving Something Back

81% of staff agreed

This organisation has a strong social conscience

See and search more examples of

Giving Something Back

Best Practice

Leadership

77% of staff agreed

I have confidence in the leadership skills of the senior management team

See and search more examples of

Leadership

Best Practice

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