Frequently Asked Questions

Get the answers to your questions and discover how we can support your business with employee engagement.

Browse our FAQs

What do Best Companies do?

At Best Companies, our mission is to make the world a better workplace. We measure Organisational Health and employee engagement through workforce solutions, recognised accreditation and annual rankings. We empower people leadership to build stronger, happier teams and drive real, lasting cultural change.

What do managers receive?

Managers receive a personalised leadership profile with clear insights into key strengths and growth areas across Clarity, Team and Coach indexes. It provides tailored recommendations, practical action planning tools and access to coaching resources through our full Employee Engagement Platform.

How do you keep survey feedback anonymous?

We take confidentiality seriously to protect employee anonymity. Survey results are only reported when a minimum number respond, ensuring individual answers stay hidden. Managers receive aggregated feedback, creating a safe space for employees to share honest, meaningful insights with total confidence.

How many survey questions/statements can I ask?

To earn a Best Companies Index (BCI) score and accreditation, your survey includes 24 core statements measuring employee experience. You can also select from 120+ optional statements - including the PLI score - for deeper insight without affecting your BCI score. We will help you to tailor your ideal survey.

Why should I use b-Heard over an alternative survey provider?

Built on 25 years of research and an academically rigorous methofology, b-Heard measures the eight workplace factors that drive engagement and success. Beyond raw data, it delivers actionable insights, flexible optional statements and expert support to turn feedback into measurable performance improvements.

Is Best Companies platform the right engagement platform for me?

The Best Companies platform is ideal if you want more than just an accreditation. It also helps you measure engagement, understand employee experiences and empower managers. With targeted action plans and national and sector benchmarking, it turns feedback into measurable cultural impact.

Do you offer a trial period for the platform?

While we do not offer a trial period, our team provides comprehensive, personalised platform demonstrations. A demo lets you explore reporting capabilities, benchmarking tools and action planning features, showing exactly how our solution supports your specific engagement objectives and organisational needs.

How do you measure employee engagement?

Employee engagement is best measured using a structured survey that evaluates key workplace factors. Our proven 8-Factor model helps organisations measure sentiment, and pinpoint key strengths and growth opportunities by pairing quantitative scores with qualitative feedback to improve Organisational Health.

How many survey statements must be asked to be accredited?

Using factor analysis, we have identified 24 core statements that capture the lived employee experience. Including all 24 statements in your b-Heard survey is essential to receive an official Best Companies Index (BCI) score and achieve a Best Companies Accreditation.

What is a Best Companies Index (BCI) score?

The Best Companies Index (BCI) measures employee engagement via the b-Heard survey. This score determines your recognition/accreditation level, from Ones to Watch up to 3-Star. It benchmarks performance nationally, regionally and by sector, spotlighting organisations through feedback. See our accreditations.

Can't Find What You're Looking For?

Visit our Knowledge Base
Knowledge Base
Ask your question directly
Contact Us