Get the answers to your questions and discover how we can support your business with employee engagement.
Browse Our FAQs
Will our employees notice anything different when completing surveys?
No. There is no change to how your employees complete the survey.
Will we get training on the new platform? Is it included?
Yes, and it is included. Your Outcomes Manager will invite your team to a demonstration, and we will share onboarding videos alongside help articles available within the platform itself. Our new platform is built to guide every user through a complete journey: from onboarding and understanding their current situation, to a first look at results through Story Mode and Guided Discovery, to an AI coach for exploring the detail and asking questions, with a scratch pad to capture ideas to come back to.
Do I need to do anything to prepare for my migration?
If you haven't already, schedule a call with your Client Outcomes Manager so you are familiar with the new features and platform experience before you move across. You will keep your existing Workplace Insight account and logins throughout the migration period, so nothing is lost.
When will my account be migrated?
Migration begins on the 1st October. You and the existing Project Managers on your account will receive an invitation to the new platform as soon as it is available, and your account manager will share onboarding materials with you in advance.
Will it cost extra, or is it included in our current contract?
If you're using Workplace Insight Tool Pro, there are no additional costs and no changes to your existing contract. If you're using Workplace Insight Tool Basic, additional charges may apply. Please complete the form below and your Client Outcomes Manager will be happy to discuss pricing options with you.
What do Best Companies do?
Best Companies' mission is to make the world a better workplace. We do this through our unique methodology, workforce engagement solutions, recognised accreditation, and annual rankings.
