Special Award

Best Improver

The Best Companies ‘Special Award’ for Best Improver is presented to one organisation in each size category that have seen the greatest increase to their b-Heard survey scores over the past year.

2025 Winners
For the 'Best Improver' Special Award

CabaJourney FurtherGo Ape logoHastings Direct logo

caba

2025 Winner - Small

Caba offers all employees free access to the support systems that they provide to its clients. These include counselling, advice, financial support and coaching. It further offers private medical access to its people and has invested in a learning and development programme specifically designed for managers to increase their confidence and knowledge around inspiring management.

Journey Further

2025 Winner - Mid-Size

Journey Further’s career pathways framework provides clarity and transparency, giving each employee a defined grade, career stage, mapped responsibilities and a salary index. Coupled with three annual promotion windows, this empowers employees to take ownership of their progression while ensuring fairness and consistency across the agency globally.

Go Ape

2025 Winner - Large

Adventure is at the heart of Go Ape and, annually, it organises a meeting and training week filled with team-building activities, an overnight break featuring kayaking, BBQs, camping and a scenic walk, and encourages its sites to close once per year to allow its teams to embark on their own adventures.

Hastings Direct

2025 Winner - Big

Hasting Direct’s cultural framework called the 4Cs (Colleague, Customer, Community and Company) provides a cornerstone for all decision making by employees and by the business itself. Through ‘Community’ it provided £89,000 in grants and sponsorships in 2024 alone, as well donating £103,310 to the Pink Ribbon Foundation and colleagues completed over 13,000 hours of volunteering for local causes.

2024 Nominees
for the 'Wellbeing' Special Award

2024 Nominees
for the 'Wellbeing' Special Award

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CyberLab
Nominee

Softwire launched a disability/mental health spotlight, sharing Q&As from employees who have a disability.
The aim was to help reduce stigma, start conversations, and give the wider company insights into what it's like working at Softwire with a disability.

The Landmark London
Nominee

Continuous improvement is one of The Landmark London’s key company behaviour and is ingrained within their culture. They believe that an employees’ journey should be enriching and memorable.  

CyberLab
Nominee

Softwire launched a disability/mental health spotlight, sharing Q&As from employees who have a disability.
The aim was to help reduce stigma, start conversations, and give the wider company insights into what it's like working at Softwire with a disability.

The Landmark London
Nominee

Continuous improvement is one of The Landmark London’s key company behaviour and is ingrained within their culture. They believe that an employees’ journey should be enriching and memorable.  

CyberLab
Nominee

Softwire launched a disability/mental health spotlight, sharing Q&As from employees who have a disability.
The aim was to help reduce stigma, start conversations, and give the wider company insights into what it's like working at Softwire with a disability.

The Landmark London
Nominee

Continuous improvement is one of The Landmark London’s key company behaviour and is ingrained within their culture. They believe that an employees’ journey should be enriching and memorable.  

What does it mean to be shortlisted for a Best Improver Special Award?

The Best Improver award is a testament to your commitment to fostering a culture of continuous improvement and employee engagement; a workplace where employees are empowered to share ideas, contribute to positive change, and see the impact of their efforts.

This recognition highlights your organisation’s ability to create a motivating environment, where innovation thrives and employees feel valued and inspired.
You promote a positive and supportive work environment where employees feel valued, respected, and encouraged to be their best selves.
You empower employees by encouraging them to participate in decision-making processes, giving them a sense of ownership and control over their work.
You provide regular recognition and rewards to acknowledge and appreciate employees’ contributions, boosting their motivation and commitment.

How we shortlist companies for the Best Improver Special Award

Nominees for the Best Improver award are determined by comparing organisations’ year-on-year survey scores, with the top three companies in each size category that have seen the greatest increase over the past 12 months receiving a nomination.

The winner of the Best Improver award is decided by which organisation in each size category has seen the greatest increase in their survey scores over the past year.

Find out how your organisation can take part in 2026

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