What are companies doing with regards to 'My Manager'

What effect will focus on the 'My Manager' factor have?

My Manager - How employees feel about and communicate with their direct manager

The quality of direct line management really impacts engagement, after all the latest stats suggest that 7 out of 10 people leave their manager and not their organisation.

Great managers should be selling the direction and vision of the organisation, helping others see how their role impacts the bigger picture, ultimately influencing the factor
My Company. Good Managers recognise the importance of growing and developing their people, which means the My Manager factor also has a significant impact on the factor Personal Growth.

When it comes to
My Team, great managers build great teams, but world class managers also focus on connecting teams throughout the organisation. Managers can heavily influence the Wellbeing factor by helping to positively restore a work/life balance, managing employee workload and recognising that employees have a life outside of work

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Multiply

2013 was Multiply's 10th anniversary and to celebrate this they took all their employees away for an overnight stay at Aberfeldy. The theme was a pagan ritual ceremony and each employee had a specially chosen, bespoke outfit waiting for them in their room on arrival. Their team from London flew up to join this too and the whole company had a fantastic evening of entertainment and celebration. This event took several months to plan and was packed with unique and personal touches. All costs were fully covered by Multiply and the event was a fantastic success. They have various other team building events including a yearly Company Update BBQ in the summer which brings the whole agency together in either London or Edinburgh. They have also recently installed their own bespoke bar in the basement, and they have ‘down time Friday' to encourage everyone to get together for a Friday refreshment.

2013 was Multiply's 10th anniversary and to celebrate this they took all their employees away for an overnight stay at Aberfeldy. The theme was a pagan ritual ceremony and each employee had a specially chosen, bespoke outfit waiting for them in their room on arrival. Their team from London flew up to join this too and the whole company had a fantastic evening of entertainment and celebration. This event took several months to plan and was packed with unique and personal touches. All costs were fully covered by Multiply and the event was a fantastic success. They have various other team building events including a yearly Company Update BBQ in the summer which brings the whole agency together in either London or Edinburgh. They have also recently installed their own bespoke bar in the basement, and they have ‘down time Friday' to encourage everyone to get together for a Friday refreshment.

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Motivcom plc

Each summer the company holds a themed summer party. This year it was based around the Football World Cup finals. The company provided food, drinks and a variety of entertainments and competitions throughout the day with colleagues positively encouraged to get involved. In the weeks leading up, they also launched a fantasy world cup league competition with prizes for 1st, 2nd and 3rd places - nearly 60 staff took part. This year they were able to provide Segway's for colleagues to "try out" along with some more familiar "games", such as "test your strength", "hoop the ducks", and "crazy golf". On the day employees were encouraged to wear casual clothes and were welcome to sport their favourite football teams' shirts if they wanted to. The party featured a face-painting artist, table football and a penalty shootout competition. On the day a fish and chip lunch was provided and a healthy alternative, and soft drinks. The divisions of the company get fully immersed in the activities of the day, and competition between the various departments can get quite fierce. A full range of photos are provided after the event, and a general round up of the day's activities are fed back via the Buzz platforms.

Each summer the company holds a themed summer party. This year it was based around the Football World Cup finals. The company provided food, drinks and a variety of entertainments and competitions throughout the day with colleagues positively encouraged to get involved. In the weeks leading up, they also launched a fantasy world cup league competition with prizes for 1st, 2nd and 3rd places - nearly 60 staff took part. This year they were able to provide Segway's for colleagues to "try out" along with some more familiar "games", such as "test your strength", "hoop the ducks", and "crazy golf". On the day employees were encouraged to wear casual clothes and were welcome to sport their favourite football teams' shirts if they wanted to. The party featured a face-painting artist, table football and a penalty shootout competition. On the day a fish and chip lunch was provided and a healthy alternative, and soft drinks. The divisions of the company get fully immersed in the activities of the day, and competition between the various departments can get quite fierce. A full range of photos are provided after the event, and a general round up of the day's activities are fed back via the Buzz platforms.

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Midas Group Limited

Employee development is key to delivering Midas Vision and the roll out of the CLEAR programme supports their long term commitment to developing their staff. Core elements of the CLEAR programme include: Bespoke management and leadership training delivered to operational, commercial and business support staff , Performance Development Review (PDR) training, Introduction of monthly 1-2-1 meetings between staff and their line managers to discuss progress and development needs – known as CLEAR Catch Ups, Training initiatives covering customer service workshops, commercial excellence workshops and team-specific training aimed at improving team effectiveness and performance. The CLEAR programme, which, is cascaded throughout the business is also supported by the introduction of quarterly People Reviews with the senior managers of each division, ensuring that employee development is discussed on a regular basis at a high level and development themes identified in addition to the TNA conducted as part of our annual PDR (appraisal) process.

Employee development is key to delivering Midas Vision and the roll out of the CLEAR programme supports their long term commitment to developing their staff. Core elements of the CLEAR programme include: Bespoke management and leadership training delivered to operational, commercial and business support staff , Performance Development Review (PDR) training, Introduction of monthly 1-2-1 meetings between staff and their line managers to discuss progress and development needs – known as CLEAR Catch Ups, Training initiatives covering customer service workshops, commercial excellence workshops and team-specific training aimed at improving team effectiveness and performance. The CLEAR programme, which, is cascaded throughout the business is also supported by the introduction of quarterly People Reviews with the senior managers of each division, ensuring that employee development is discussed on a regular basis at a high level and development themes identified in addition to the TNA conducted as part of our annual PDR (appraisal) process.

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London Square

Each department within London Square has a weekly team meeting in which all members of staff are encouraged to feedback their ideas and suggestions. The divisional director is then given the opportunity to present these ideas to other departments for feedback at the weekly management team. Each department also has a blackboard where they can chalk up jokes, thoughts and anecdotes, with a quote from the divisional director, giving them the opportunity to share these on a daily basis with the rest of their team. Every day, the team, including the Chief Executive, eat together if they are in the office at Wagamama-style tables in the dining room or play table tennis together outside, giving staff the opportunity to discuss their ideas with other members of the company. The open plan office has a relaxed open door policy so staff can approach any member of the company when they need to, including directors in their offices, to share ideas or seek counsel.

Each department within London Square has a weekly team meeting in which all members of staff are encouraged to feedback their ideas and suggestions. The divisional director is then given the opportunity to present these ideas to other departments for feedback at the weekly management team. Each department also has a blackboard where they can chalk up jokes, thoughts and anecdotes, with a quote from the divisional director, giving them the opportunity to share these on a daily basis with the rest of their team. Every day, the team, including the Chief Executive, eat together if they are in the office at Wagamama-style tables in the dining room or play table tennis together outside, giving staff the opportunity to discuss their ideas with other members of the company. The open plan office has a relaxed open door policy so staff can approach any member of the company when they need to, including directors in their offices, to share ideas or seek counsel.

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Leven Energy Services Ltd

Installation of the water machines, The Colour run event and health and fitness Occupation Health are all part of wellbeing in Leven Energy Services Limited.

In Leven Energy Services Limited they have Suggestion boxes and the Employee of the month Employee Forum. They also have Dress down Fridays.

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Kinetic Partners LLP

EAP schemes are available across the firm and include access to online portals where helpful advice is immediately available. Face to face counselling is included, in addition to the 24/7 helpline. Kinetic have annual flu jabs, organising a nurse to come into the office to administer the vaccinations to encourage as many of the team as possible to take advantage of this benefit. Anyone who cannot take advantage of the on site programme has access to a drop in clinic where they can have the jab at their own convenience. Kinetic have gym membership as one of their flexible benefits and encourage staff to use this benefit to encourage well being and exercise in the firm. They also support a charity run every year where around a quarter of the office run in a 5K fun run fully subsidised by the firm called the 'Chartered City Race'. This is a great way of building team spirit, keeping fit while supporting a good cause. They try to arrange wellness weeks annually to raise the team's awareness of what is on offer and how they can benefit.

Kinetic Partners is very good at giving employees the development they desire. People are trusted on projects that stretch them all the time and therefore learn a lot. They are coached/monitored by extremely strong leaders. Kinetic also provide more structured training through their KP Academy which focuses on online training and individual skill sets required to succeed in their industry. Training has included: sales and business development, leadership, excel, word and more industry specific training courses. Kinetic are a great company for knowledge sharing as well and regularly have ‘lunch and learn' sessions to ensure that everyone within the firm has a sound knowledge of their global service offering. Kinetic also hold regular sessions on latest legislation and developments within each service line. Kinetic expect their employees to be proactive in their development and include a PDP in their appraisal process where leaders need to ensure that their teams are stretched by setting objectives that enable both short and medium term personal development goals to be realised. Kinetic's online training portal is accessible to everyone and they encourage the team to spend 2 hours minimum each month on personal development which is linked to the achievement of their objectives as detailed above. Their planned global training matrix will map every level in their organisation and the training required to achieve job success. This will also be a great tool where employees can see how, and in what areas, they need to develop in order to progress in their careers.

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Keyring - Living Support Networks

The senior management team are directly contactable on a day to day basis by anyone in the organisation. They aim to live by the values which means they value everyone equally and everyone is included. Everyone has a right to express themselves and be respected for who they are and they can influence the way the organisation works. Also each Senior manager has a team who they are nominated to link with in a back to the floor style and celebrate successes or raise issues at senior level.

They update their staff regularly as to changes and improvements which are made as a result of their feedback. Particularly useful is a document created to address the different areas staff wanted to see improvements in over the past few years. They have a Learning Programme called KeySteps. This lays out how someone's development progresses from their date of join. Its starts with Induction, moves through Mandatory training and role related training, leadership development and coaching etc. This is supported by the new Appraisal process, the Personal Development Star.

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Jelf Group PLC

The senior management team are committed to acting as advocates for the 7 Jelf Guiding Principles during their day to day activities. They act as role models to show that their clients needs are paramount and that the company's objective to be their Trusted Adviser should drive the behaviour of all their staff. They guide, coach and support their direct reports to ensure that their people are managed well throughout all stages of the employee life cycle. They frequently "walk the floor" in order to understand employees' issues and thoughts about matters which concern them. They demonstrate that they are in touch with current issues and have an "open door" policy allowing staff to approach them too.

Being very proactive in supporting company-wide events, for example the Jelf Sales Conference and Central Services Conferences. The conferences give employees the chance to meet and network with their colleagues, sharing ideas, opinions and best practice.In 2014 these events also gave employees the opportunity to put forward suggestions to improve various practices within the company through a "Dragon's Den" workshop. As a result there is a clear action plan of initiatives sponsored by the Group Executive Board, many of which have already been implemented.

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International Tennis Federation

The International Tennis Federation's Christmas Party was organised around a fun team building event instead of simply going to a restaurant or bar. They have organised a team event in the style of Masterchef where all staff have to work with people they don't usually work with and there is a competitive edge to it too. Additionally, across the Federation, a number of charity fundraising events have taken place, including entering the Corporate Challenge in July plus various other social events which are open to everyone and included representation from all Federation departments.

The International Tennis Federation's culture encourages a healthy work/life balance with flexibility offered around sickness and recovery periods, working time flexibility if needed and support from managers at all levels around physical activities, particularly taking part in lunchtime sporting activities. A daily lunch allowance is provided to all employees for use at on site restaurant facilities or a sandwich ordering service which encourages healthy eating, with a wide variety of both hot and cold food options plus other healthy options such as fruit available. Sports facilities are available onsite, some free and some subsidised, and include use of tennis courts, gym, swimming pool and fitness classes. Their location also encourages activities as they are a few minutes from Richmond Park. Employee safety and wellbeing is taken extremely seriously and a taxi is provided to transport employees to the nearest mainline station at the end of each working day, which is particularly helpful during the darker winter months. 24-hour security is provided around the office which is reassuring for those working or visiting out of standard office hours, a common occurrence within an international organisation. The International Tennis Federation also offer a free employee assistance prorgamme, full medical checks - at some levels and they have in the past paid separately for private counselling or therapy for team members.

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iCrossing

As one of our core values is to be human, they ensure that the way in which they live the values is done so in a human way too. All new team members attend induction sessions from departments across the agency, allowing them to meet the wider team and get a better understanding as to how the agency runs day-to-day. They run a new starters lunch that also includes a long serving team member, with their CEO and CFO so that new team members can meet the senior team members in a relaxed, yet exciting venue. They get together as a whole agency every quarter to spend time together and hold quarterly company meetings as well as regular team meetings with their direct team. One such event was their Momentum roadshow lead by their global president where teams worked on various client problems alongside team members they never usually work together day to day.

One of the initiatives they introduced in 2012 to give something back to their staff and thank them for their ongoing hard work was their sports and social club. The club aims to provide a happy and healthy working environment, with plenty of opportunities for people to relax, enjoy something new or favoured past time in the company of colleagues, friends and family. As a company they acknowledge their duty of care as an employer to provide their staff with different ways to improve their health and well-being but, with the sports and social club, took this one step further to empower staff with ownership and an increased range of activities that staff truly enjoy. Employees are regularly asked which activities they would like to be offered by the company, which are then all employee organised. iCrossing contributes between 50% - 100% of the cost. These complimentary and subsidised activities, open to all, aim to promote a healthy and balanced working life. We've been sailing to the Isle of Wight, gone go-karting, regularly take part in football, basketball and volleyball leagues, visited the opera, comedy, plays, then music festivals, beer festivals, poker nights, gone Back to the Future at the Secret Cinema and chilled out with yoga and massages.

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