My Manager - How employees feel about and communicate with their direct manager
The quality of direct line management really impacts engagement, after all the latest stats suggest that 7 out of 10 people leave their manager and not their organisation.
Great managers should be selling the direction and vision of the organisation, helping others see how their role impacts the bigger picture, ultimately influencing the factor My Company. Good Managers recognise the importance of growing and developing their people, which means the My Manager factor also has a significant impact on the factor Personal Growth.
When it comes to My Team, great managers build great teams, but world class managers also focus on connecting teams throughout the organisation. Managers can heavily influence the Wellbeing factor by helping to positively restore a work/life balance, managing employee workload and recognising that employees have a life outside of work
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Operating a clear-desk policy, employees are encouraged to work at different desks each day so that it can improve team interaction and communication. It has an internal program called "Tell Stirling", whereby employees can ask questions, and make suggestions - all of which are acted upon.
It holds its annual senior management away day where all senior managers and business leaders get together for a day of team-building activities. All employees have a PDP which is reviewed every six months, where targets are set, and previous achievements are reviewed and discussed.
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Albany Beck ensures its management team are set up for their role through executive coaching sessions. These come in the form of mentoring and skills training. It also provides continuous soft skills and technical training sessions, employee coaching, a ‘Buddy’ programme, conference participation, educational material, career conversations, and group workshops.
The organisation is dedicated to its CSR which focuses on four key areas; Corporate, Environment, People, and Social. Its 'charity of the year' is MIND and Albany Beck encourages its people to take part in fundraising activities such as the 55-mile bike ride from London to Brighton and charity skydiving.
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All Blackstone staff are encouraged to hone their leadership skills. The firm doesn't view them as specific to certain job positions; it wants all employees to be able to convince others of their ideas and make them happen together. All staff are evaluated on their leadership and managerial qualities during the annual 360 review process.
Volunteering is big at Blackstone. It includes mentoring and career guidance for at-risk young people, renovating buildings for those in need and volunteering at food redistribution centres. During 2022, the Blackstone Charitable Foundation donated £336,000 to UK charity partners. Its London employees raised a further £228,500 through their own initiatives.
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Through the MacCulture Recognition programme, employees who demonstrate the company’s values accumulate points to exchange for prizes. There are also one and five-year service awards where employees can choose from exclusive brand merchandise. And staff get a special award package for milestone anniversaries, starting from 10 years.
The manager mentor programme matches those new to management with seasoned managers with similar interests or work-life situations. It provides advice and guidance and gives new managers somebody to bounce ideas off and learn from. It also supports relationship-building with other managers throughout the company.
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All managers have a quarterly check-in with their line manager, which gives them the opportunity to discuss their development, training, and coaching opportunities. Talent Toolbox, its Talent Management Platform, ensures all managers fill in a quarterly pulse survey which asks them questions in relation to their mental and physical wellbeing.
Employees pick the charities they want to support and Buzzworks has done various initiatives to raise money for them. From running marathons and 10ks, to sponsored walks, it has raised over £20,000. It has a social and community focus group who have produced an annual calendar of charity and community events.
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Managers are supported by senior managers through monthly one-to-one sessions, yearly appraisals and personal-development plans. Training and upskilling is tailored to the individual, and takes the form of in-house teaching and the use of external coaches.
Braving the Shave, a danceathon and the Mighty Hike for Macmillan Cancer Support are among the fundraising activities staff have taken part in to raise money for charity, as well as shoebox filling for a homeless shelter. During mental health awareness week cash was raised for The Befriending Scheme, which supports vulnerable young people.
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The company has an interactive Managing People training course, with group exercises and tests to check learning. It covers areas such as recruitment and selection, performance management, employment law and conducting one-to-ones. The Wellness at Work programme also supports managers in areas such a stress management and handling difficult discussions.
From Kiltwalks to bake sales, staff can always get involved in activities to benefit local and national causes. The company has also supported Motherwell's mental health programme and helped Celtic and Rangers support vulnerable fans. Employees have the option of payroll giving, and the company matches any funds raised for its chosen charity.
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The organisation introduced a Management Development Programme whereby the first three modules were essential for all managers to attend, including the CEO. These modules focused on the DNA of a Devon Air Ambulance People Manager, how to Support Performance, and how to Support Attendance, giving a clear vision of how managers interact and support staff.
A women’s hub has been created to help with areas such as fertility health and menopause. The charity has run mental health-awareness weeks and provided sessions on sleep, and mental, financial and physical wellbeing.