Fair Deal

Charles Tyrwhitt

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The company has a two-stage appraisal process that measures performance on not only what has been achieved, but also how service has been delivered. Regular training and guidance is provided through a dedicated learning and development platform called the 'Tyrwhitt Academy'.

The retail stores are the public face of the business. Recognising that great customer service is vital to success, sales staff are rewarded through ‘Making It Easy' awards for going the extra mile. Financial bonuses flow from positive customer feedback and sales of more than £1,000.

As a patron of the Princes Trust, the retailer made it its mission to support young people into work. Whilst its efforts were restricted due to the pandemic, Charles Tyrwhitt donated profits from sales of facemasks to the charity, raising a total of £75,000 for them at a crucial time.

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East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire)

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Each week a different area of the business leads a meeting, which makes sure everyone is clear about what it does and how it contributes to the organisation's business plan objectives. It means that everyone knows how their contribution fits in.

Learning and development is supported through managers and appraisals. Opportunities for learning, such as courses, are shared with staff and those in senior roles are showcased to inspire others. Skills audits help to identify areas for growth.

The remuneration package includes 25 days' annual leave in addition to bank holidays, two annual paid volunteering days, a cycle-to-work scheme, a health cash plan, flexibility to take unpaid leave and 8% pension contributions. Staff also get their birthday off and qualify for discounts after three months' service.

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Equilibrium Financial Planning LLP

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A woman's health forum has been created on Microsoft Teams and there are workshops and events for people who want to know more about the menopause. They were open to men and women and included monthly chats over a coffee and cupcake. Meditation and yoga classes help women going through the menopause.

Equilibrium leaders realised staff would prefer to have their monthly bonus paid as part of their salary, meaning their pension contributions would increase and it would be easier to find mortgages. At the end of last year, the company implemented the new policy and paid the bonus based on company profits rather than performance.

Equilibrium operates a diploma academy that is open to anyone who wants to get into financial services, from school and university leavers to those looking to retrain and start a new career. The academy is open to anyone and the company hires for attitude and trains for skill.

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Fennies Day Nurseries

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A weekly webinar is hosted by Kirstie Davis, Fennies' Head of People and Culture and internal trainer, Jamie Atkins. During the webinars Kirstie and Jamie update staff on company news, there is a live Q&A session and staff make shout-outs for colleagues who have gone above and beyond their duties.

Fennies provides external support and counselling for those that need it and staff are encouraged to stay physically active. 'Wellness Wednesday' posts include tips for a midweek pick-me-up which can range from a mood-boosting podcast to uplifting playlists and recipe recommendations.

The remuneration package includes a competitive salary, a bonus scheme, a cycle-to-work scheme, lunch and staff discounts for well-known brands. There are also monthly rewards, a refer-a-friend bonus, continual development and up to 40% off childcare.

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Keech Hospice Care

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Placing a focus on personal growth, Keech Hospice care offer a wide range of development opportunities and regular training. As well as mandatory training the organisation also runs internal and external courses, as well as providing regular opportunities for staff to discuss their personal development needs.

Staff can look forward to fresh hot meals, sandwiches and snacks, thanks to Keech Hospice Care's excellent on-site catering facilities. Employee benefits also include a competitive salary with increments based on performance and training, as well as contribution pension scheme, childcare vouchers and free parking.

The hospice understands just how important it is to look after the mental wellbeing of its staff, and therefore has a dedicated support programme and an employee assistance programme which provides practical information, resources and confidential counselling to all staff and their families.

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Key Training

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Sales teams can earn commission-based bonuses to boost their salaries. Senior managers though this was unfair to employees in service delivery and support functions so introduced a set of KPIs for those in those roles which, if met, would result in annual salary increases.

In 2021, the organisation selected Challenging Lives as its chosen charity partner, with teams across the business committing four activities per year to raising funds for the cause. Fundraisers have included events such as a football tournament, Christmas jumper days, and some colleagues even participating in the Great North Run.

Putting staff wellbeing at the forefront of the business, Key Training appointed safeguarding leads and a mental health and wellbeing champion for anyone to speak to if they have concerns. The company also runs desktop yoga sessions and other wellbeing initiatives to keep employees healthy, happy and connected with colleagues.

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M&DH Insurance Services

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Through its support of many charitable causes, such as the local foodbank and palliative neurological and bereavement support charity, Sue Ryder, the organisation has raised £10,000 in the last year. The firm is also proud to support IMPAKT Housing and Support, having recently donated £500 to help vulnerable men, women, and children.

The firm rewards the hard work and efforts of its employees in many different ways, from company cars and petrol cards to gym membership and concert or sports tickets. Employees also have access to benefits such as private medical insurance, critical illness cover, death in service, enhanced pension schemes and flexible working hours.

Having launched its very own academy back in 2015, the firm provides professional development training and sponsorships for those wishing to complete their Certification in Insurance provided by The Chartered Insurance Institute (CII). Graduates of the programme are known to progress through the company rapidly and are even granted bonuses of up to £1,000.

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OFR Consultants

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A host of benefits are available to staff and range from additional annual leave, a cycle-to-work scheme and a generous discount club. It also offers life insurance, pension plans and an impressive home loan scheme for those looking to buy or improve a home.

The OFR policy when employing staff is to take a long-term view of both the company and the individual’s career path. Internal promotions are frequent — even during the pandemic the company promoted more than a third of its workforce in the space of three months.

OFR has extended its pioneering Better Days programme, which gives staff two days' paid leave annually to volunteer their skills for charity and give back to the towns and cities they work in. The initiative promotes community involvement and allows the team to to undertake pro-bono work on a project close to their hearts.

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Premier Group Recruitment

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The structured training that supports employees' career development is a proven winning formula – as 95% of Premier Group managers started out in junior positions and were promoted through the ranks. All new sales staff are put through a 10 module IMPACT training programme to arm them with the best tools to do their job.

All managers make changes and additions to Premier's in-house training programmes: IMPACT, Personal Development and Aspiring Managers. Not only do they enjoy having this input, but by shaping the content the coaching they deliver is even more effective, because they truly believe in it.

Premier runs two pay review sessions each year, as well as offering daily incentives where anyone hitting their stats for the day wins lunch. Additionally, anyone on 100% of their target for the month gets subsidised breakfasts/lunches for the following month.

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River Island

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Islanders told the company that being kept up to date on what was going on in the company was important to them, so chief executive Will Kernan writes a weekly update to all business areas. He also sends video messages and there are quarterly town hall business updates. Senior leaders have also sent wellbeing messages.

River Island's ethos is "Our community is always open" and it has partnered with Blueprint for All, which was formerly the Stephen Lawrence Charitable Trust, to help the company identify how to become an inclusive place to work and shop. It has learnt where some improvements can be made simply by listening to staff.

To thank staff for their efforts last year, which in spite of Brexit, a global pandemic and supply-chain problems, was a positive one for the company, they were given a bonus. The high-street market has been challenging, but passionate, hard-working Islanders ensured that the company remained resilient.

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What are companies doing with regards to 'Fair Deal'

What affect will focus on the 'Fair Deal' factor have?

Charles Tyrwhitt

East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire)

Equilibrium Financial Planning LLP

Fennies Day Nurseries

Keech Hospice Care

Key Training

M&DH Insurance Services

OFR Consultants

Premier Group Recruitment

River Island

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