My Manager - How employees feel about and communicate with their direct manager
The quality of direct line management really impacts engagement, after all the latest stats suggest that 7 out of 10 people leave their manager and not their organisation.
Great managers should be selling the direction and vision of the organisation, helping others see how their role impacts the bigger picture, ultimately influencing the factor My Company. Good Managers recognise the importance of growing and developing their people, which means the My Manager factor also has a significant impact on the factor Personal Growth.
When it comes to My Team, great managers build great teams, but world class managers also focus on connecting teams throughout the organisation. Managers can heavily influence the Wellbeing factor by helping to positively restore a work/life balance, managing employee workload and recognising that employees have a life outside of work


They have a bi-annual work and a wellbeing assessment programme. This assessment measures the impact of work on colleagues' wellbeing and supports their belief that wellbeing is directly related to performance. The results of the survey inform organisation wide initiatives and team feedback sessions lead to team action plans to ensure that issues are addressed on a local team level. In addition, each area of the organisation nominates a work and wellbeing representative that are part of a team who feedback, advise of issues, review initiatives and ensure two way communication in between the assessments.
All managers have been trained on the 'measuring success' process, including how to agree SMART objectives, give effective feedback and assess performance. Managers recognise and reward colleagues in their teams in a number of informal and ad-hoc ways. These range from 'thank yous', notes from a member of the leadership team or CEO, a team lunch out, an afternoon off, food and drink. In addition, managers are encouraged to nominate their team members for formal recognition through the colleague Awards and Colleague Recognition events throughout the year.

Steer Davies Gleave realise that the most valuable, and therefore, respected assets are their PEOPLE. That is why they put so much importance in a company-wide learning and development programme that helps their people to be the best they can be. The L&D programme not only includes professional qualifications, but also handmade internal workshops given by consultants for the company's consultants. They have developed a sophisticated online system, whereby any member of staff can preview all the forthcoming workshops and seminars and can elect to attend. Many of these workshops take place during lunch (with lunch!), so learning can be done quickly and efficiently, without eating into evenings or even needing to leave the building. All of the seminars and workshops are recorded by video and can be viewed via the company's intranet system. They also have a network of video conferencing systems, that enable any member of staff from home or another office to be part of the workshop.
The main focus of wellbeing initiatives at Steer Davies Gleave, centres around EXERCISE. The company realises that the success of the company depends heavily on the productivity and performance of staff, and they have seen for themselves that their health and wellness initiatives achieve lower levels of absenteeism, increased productivity and a happier healthier people. They introduced a series of sports initiatives that could be participated in during office hours and on-site, thus making it easy for staff to take part. They run weekly yoga classes in the board room, have lunchtime football, netball and badminton in outdoor spaces near the office, and have a lunchtime aerobics class. They even supply equipment for all of these sports including yoga mats, footballs, net balls and bibs. All of the sports activities are either free or heavily subsidised. The company even added four showers in the building, supplied free clean towels and shower products so employees had somewhere to get clean afterwards.


The Sporting Index Group believes that by developing their employees, they are able to show reward for exceptional performance. They pride themselves on having many managers who have been promoted within the organisation. The company provides support, coaching, training and encourages exposure to areas of the business which employees are interested in. A recent example was an employee within the technology team being asked about their career aspirations in their annual review and they said they would like to move into an area which was client facing. The company arranged a mentoring scheme between the employee and a client facing manager to help the employee gain exposure and experience in the area, with a view to gradually developing their skills so the employee could move into the new area of the business.
On a company wide level, The Sporting Index Group part-fund the annual pool (snooker) competition which is available to all employees. The company organises participants into random groups, which ensures there is a mix of employee from different departments and different levels. They provide venue hire, food, drink and there is also a prize for the winner. Half the company normally takes part, with others attending as spectators. Other company wide social events include a golf day, a poker night, a cake sale and a darts competition. They also have regular pay-day drinks at a local pub where the HR team have been known to take on the Directors team at pool.


In the last year they have held and supported several charity events for 'Movember', Children in Need, Children Today and Harris Hospice. Furthermore, they give their supplier gifts to their nominated charity for them to distribute to patients and use as charity raffle gifts.
In recognition of a record production year, all employees were invited to attend an all-expenses paid celebration party on a Thames river boat in September. This was a particularly memo marble event.


The Principal in Selby College is focused on people, which makes him an outstanding leader. Instead of seeing people as one of the many priorities, they always put the emphasis on people issues first. They are able to see matters holistically, acting in a way that makes a difference to the immediate recipient and how they can further create an outstanding atmosphere in the workplace, that will not only benefit staff but feed through to learners. In the current climate of economic uncertainty the Principal at Selby College demonstrates their personal integrity, in addition to their leadership ability to inspire trust in their staff, through an open door policy, where any member of staff can approach him to discuss any matter at anytime. Also, they regularly communicate with all staff members, asking how they are and talk through any problems. This could be done over a coffee or an informal conversation. There are few organisations where any staff member can talk to the Principal without an appointment or fear of reprisal. However, the above is testament to positive culture the Principal has created, which is the opposite of many organisations.
The Principal and Senior Management Team get out and about and ‘walk the floor' a symbolic act that conveys their philosophy,of employee engagement rather than hiding themselves away. The above generates immense respect and employee engagement to the highest level, as staff are listened to and ideas and feedback, which gives credence to the ethos that Selby College staff are valued.

Riverbed Technology is committed to enhancing the quality of life of employees and their families. By offering competitive salaries and comprehensive packages of various benefits they strive to create an environment that attracts the most highly qualified individuals.
The CEO has embedded a culture within the organisation that nurtures and provides the environment for innovation and employee self-expression. The open-door policy and employee communications within Riverbed enables each and every employee to directly communicate their ideas and thoughts to Jerry Kennelly and his executive team.


Punter Southall Group grant an increase to salary following exam passes in various professional courses. They believe this is effective as it encourages their staff to develop themselves professionally and thereby enhance their future career prospects, but it is also valuable to the business as it can indicate to its clients that its staff are professionally trained and qualified.
Punter Southall Group grant an increase to salary following exam passes in various professional courses. They believe this is effective as it encourages their staff to develop themselves professionally and thereby enhance their future career prospects, but it is also valuable to the business as it can indicate to its clients that its staff are professionally trained and qualified.


Every year the Company goes on a 5 star incentive trip which is for employees who have met their objectives and performed at the very top of their game. One of the highlight events on all 5 star trips is a team helicopter ride. In May 2012, 18 staff members and Directors enjoyed a trip of a lifetime to Hong Kong. In previous years, the trips have included the Seychelles, Monaco, Barcelona, New York, Las Vegas and this year Sun City. These trips include staying in a luxury resort as well as enjoying high adrenaline activities and wonderful meals, evenings socialising and some unforgettable memories. Because it is a mix of staff, everyone has a chance to bond and get to know each other outside of a work environment. Everyone returns with their own stories, pictures, and memories. These are truly trips of a life time and the motivation to return to another 5 star trip is always high in the agenda!
Every year the Company goes on a 5 star incentive trip which is for employees who have met their objectives and performed at the very top of their game. One of the highlight events on all 5 star trips is a team helicopter ride. In May 2012, 18 staff members and Directors enjoyed a trip of a lifetime to Hong Kong. In previous years, the trips have included the Seychelles, Monaco, Barcelona, New York, Las Vegas and this year Sun City. These trips include staying in a luxury resort as well as enjoying high adrenaline activities and wonderful meals, evenings socialising and some unforgettable memories. Because it is a mix of staff, everyone has a chance to bond and get to know each other outside of a work environment. Everyone returns with their own stories, pictures, and memories. These are truly trips of a life time and the motivation to return to another 5 star trip is always high in the agenda!

At Porter Novelli, the well-being of employees is taken seriously. The company has piloted a programme which involves a series of lunchtime sessions to support your Mind, Body or Soul. For example, a personal trainer came in to give free exercise and dietary advice, the company also had pop up shops from Aveda and Stella & Dot. These invited experts improved staff's knowledge on things ranging from personal finance to ordering wine at client lunches.
Porter Novelli gives every member of staff a half day to do something of their choice for charity. The company encourages staff to club together for bigger effect but the choice is theirs. Porter Novelli asks staff to share their efforts so the rest of the company can be inspired to also participate in charitable activities. So far people have walked dogs for cancer, raised money for Cancer Research, fed the homeless, participated in the London Triathlon and Marathon and much more. The commercial value of this time is more than £30K per annum.
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