What are companies doing with regards to 'My Manager'

What effect will focus on the 'My Manager' factor have?

My Manager - How employees feel about and communicate with their direct manager

The quality of direct line management really impacts engagement, after all the latest stats suggest that 7 out of 10 people leave their manager and not their organisation.

Great managers should be selling the direction and vision of the organisation, helping others see how their role impacts the bigger picture, ultimately influencing the factor
My Company. Good Managers recognise the importance of growing and developing their people, which means the My Manager factor also has a significant impact on the factor Personal Growth.

When it comes to
My Team, great managers build great teams, but world class managers also focus on connecting teams throughout the organisation. Managers can heavily influence the Wellbeing factor by helping to positively restore a work/life balance, managing employee workload and recognising that employees have a life outside of work

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Financial Services

Leeds Building Society

Personal development-plan discussions identify managers' needs. They can select from modular development courses and have access to a people-manager mental wellbeing course and a society-wide Mindfulness programme. They can also be mentored through initiatives such as Mission Include, which focuses on supporting under-represented groups.
The society partnered with Dementia UK in April 2020 and has raised more than £300,000 for the charity. A savings bond that donates a percentage to Dementia UK and a staff fantasy football league contributed to the sum.
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MSC Industrial Supply

All managers at MSC have the option to receive executive leadership coaching from an external development partner. There’s also a partnership with a Diversity and Inclusion organisation which sees all managers undergo an extensive training programme in this area. An internal intranet site houses extensive developmental reading material and tools to support managers.

MSC’s approach is about recognising team collaborative in an inclusive way. This means success is celebrated as a whole, with everyone’s contributions acknowledged. It regularly holds celebrations for a diverse range of events, including National Employee Appreciation Day, where all employees received a personalised chocolate gift to their home, thanking them for their contribution.

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Marketing & Media Agencies

VCCP

The ‘Future Leaders' programme prepares the top 5% of talent to lead the company in future. Spread across 12 months, it includes access to time with senior leaders and inspirational speakers and training on topics such as how an agency makes money, the art of persuasion and perfect pitching.

The agency has been striving to cut its carbon footprint since 2006 and new KPIs will increase the reduction in CO2 emissions from transport. Other environmental measures range from an annual ‘Green Week' to a rolling programme of technology upgrades to ensure the most energy-efficient systems are in use.

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Vashi

Each month, one star performer is thanked for Going the Extra Mile with a GEM award. Introduced in 2020, the scheme recognises employees who exemplify Vashi's core values and use their initiative to improve not just their work, but also that of their team.

Digital learning ensures employees can receive engaging training no matter what restrictions are in place, with more than 100 courses available.  The whole company took part in a gemstone mini-masterclass during the first lockdown and, in November, there was a training activity every weekday for a month.

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Education & Training

Vantage Academy Trust

The trust introduced a new Vantage Plus benefits package after seeking staff feedback at the start of the pandemic. It includes a range of free wellbeing tools, such as counselling, menopause support and health checks, plus additional benefits such as dental plans for longer-serving staff.

The schools consistently support their local areas through charitable and community initiatives. One pupil led a fundraising campaign that collected £60,000 for the funerals of Covid-19 victims. Other pupils supported local residents during the pandemic with gifts and letters and helped churches to supply food parcels.

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Financial Services

The Hanley Economic Building Society

The Hanley, which enjoys a low rate of staff turnover, says it is small enough to ensure everyone is treated as individuals, equally and without discrimination. It utilises blind recruitment, which eliminates personal identification details, but this year nonetheless refocused to start attracting future candidates from more diverse backgrounds.

Employees have individual development plans that are reviewed on a regular basis to ensure the relevant training and support is provided. The society assesses high potential by way of an in-house High Potential Trait Indicator tool, and it has succession plans in place as people move up the ladder.

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Law

STEWARTS

Staff working from home during the pandemic received advice on health, travel, stress and managing family life, while their professional training continued online. The social side of the office was maintained, too – yoga poses were held, team drinks were drunk and the choir sang.

Employees are rewarded for innovation and good citizenship. When Stewarts introduced mental health first-aiders, it invested part of its training budget and supported employees' time to allow them to attend training that gave them a recognised qualification. The group reported additional job satisfaction in being able to provide the service.

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Law

Stephens Scown LLP

Stephens Scown is the first large law firm to have introduced a shared ownership scheme. Employees own part of the business and share in 50% of additional profits over and above the published profit target figure. Employees are called ‘Scowners' and the scheme's strapline is 'There's no place like Scown!'.

Employees can take up to three paid days a year for voluntary work. This was extended to up to two hours a week during the pandemic to allow them to volunteer in their local community. The company does pro bono legal work and raised over £30,000 for charity this year.

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Splash Damage

Much of the talent in the studio arrives through referrals from existing members of staff, reflecting the belief they have in the company. Referral bonuses are paid, up to £5,000 for the hardest-to-fill roles. Splash Damage's concerted push on diversity and inclusion has improved the variety of applicants.


Splash Damage ditched canned and bottled drinks in favour of drinks dispensers as part of its efforts to be kinder to the environment. This simple change saved more than 21,000 cans and bottles in the first three months alone. Recycling is encouraged as much as possible, including coffee grounds.

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Education & Training

Solid Solutions Management Limited

The pandemic was a catalyst for a significant increase in communication, particularly to deliver fast information direct to every employee. It initiated “All Hands” calls to explain the company approach to working from home, coping with home schooling, furlough and temporary reductions in working hours.

Solid Solutions offers an end-of-year company bonus to maximise achievement in the final months of the year. Benefits for staff include free dental and life insurance and staff discounts.

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